Discussions

[masterwizzard]

My Hisense RokuTV won't play the YouTube channel as of Sunday night.  I've ran an update checked the HDMI-CEC and nothing... just a big black screen. 

Here's my D-ID QD49C2414811. The last thread i read told me to start a new thread and supply that number. 

Any help us greatly appreciated.   We watch a lot of YouTube

[RokuJohnB]

Hi @masterwizzard,

Welcome to the Roku Community!

Thanks for letting us know about this issue that you had with the YouTube channel. We're happy to help.

Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, keep us posted.

Best,
The Roku Community Team

[masterwizzard]

I did the steps you suggested.   YouTube was up to date.  Still have a black screen. ☹️

[masterwizzard]

I even deleted and reinstalled YouTube.  Still a black screen.  

[RokuJharra-Q]

@masterwizzard,

Welcome to the Roku Community!

Thank you for reaching out. Playback issues can happen if a channel needs an update. Please check our support page to learn how to resolve the channel playback issues.

If the problem continues, contact the channel's support team, as they may need to release an update. Remember, most Roku channels are managed by their providers.

You can reach them here: YouTube Help.

Thanks,
Roku Community Team