Discussions

[Katl1225]

This tv about a week ago started rebooting by itself.  From what I've read on here, it's a common problem!  My tv is 4 years and 2 months old.  This will definitely be the last Roku and Hisense tv that I buy!!!  

Yes, I did all the suggestions to fix it.  DIDNT WORK!!!

[RokuJohnB]

Greetings from the Roku Community, @Katl1225!

We want to gather more information and investigate it further. Can you please provide the following details?

• When did the issue start?
• What troubleshooting steps have you taken so far?

We look forward to hearing from you soon and gathering your details.

Thanks,
The Roku Community Team

[Katl1225]

My tv started acting up 3weeks ago by shutting off the TV and going back to just the aps.  Then less than a week ago, it started rebooting every 15 to 20 minutes.  Yesterday,  it kept rebooting over and over and wouldn't stop.  After about 20 minutes,  it finally went back to the aps in order for me to finally be able to shut it off.  Today, it stayed on for less than 4 minutes before it started rebooting yet again.

I tried unplugging it, checking for updates, factory reset and deleting aps and reinstalling them.  Nothing helped!

So, today, I went and bought a VIZIO 65"TV.

[Katl1225]

By the way, that tv was only 4 years old!!  It should NOT have died already!!!

[RokuJohnB]

Thanks for keeping us posted, @Katl1225!

It seems like you've exhausted the troubleshooting steps. We suggest contacting the TV manufacturer directly for further assistance.

You can contact them here.

If there's anything else that we can do to assist you, please keep us posted.

Kind regards,
The Roku Community Team

[CreedHolliday]

That’s frustrating! Maybe try a factory reset or contact support.