Discussions

[RokuArjiemar]

@Shermy29 ,

Thanks for the information,

We have taken the necessary steps to ensure that your information has been passed along to the appropriate Roku team so that they can conduct a thorough investigation.

Thanks,
Arjiemar

[coderroggie]

This has been months. Please post what these teams are doing or have them post to explain. Spent a lot of money on these things and I’d like them to work, if not, please send a refund. It is a terrible experience, worse than just listening to the TV.

public please. None of this DM garbage.

[Mergy]

Streambar Pro here and started cracking recently. I thought I must have blown the speakers on it but seems like a major issue perhaps software related. 

[RokuJharra-Q]

Hi @Mergy,

Thank you for your post, and welcome to the Roku community!

We understand that your Roku Streambar Pro has been making cracking sounds recently, and we would like to investigate this issue further.

To start with, please let us know when the issue occurred, if there have been any recent updates that might have affected the device, and what troubleshooting steps you have tried. Additionally, we kindly ask for the following information so that we can offer you additional assistance.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

[RokuJharra-Q]

Hi @coderroggie,

Thank you for keeping us informed!

We truly appreciate all the effort you've put into resolving the issues with your Roku Streambar. We understand your challenges and genuinely want to work with you to find a solution.

Please help us to assist you further by providing the following:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We look forward to your responses and gathering your details. 

Thanks,
Jharra

[Rockymountain]

I'm having the same issue

[RokuJharra-Q]

Hi @Rockymountain,

Thank you for posting here in the Roku Community!

We would like to help you with this. Please provide the information mentioned above, such as:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We will be waiting for your reply to assist you further.

Best regards,
Jharra

[BullyXL]

Having the same problem. Been going on for 9 months plus now. 

Changed the HDMI - same issue. 

Model is 9102EU 

Serial is YL00A9323031

OS is 13.0 Build 24056-95

Device ID is 2E115A323031

Will provide the tracker ID after when it occurs again.

[RokuArjiemar]

Hello! @BullyXL,

Thank you for the information, 

We've passed it along to the appropriate Roku team to investigate further. We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available.

Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback.

Regards,
Arjiemar

[PTznic9yet]

@RokuJanadeeK @RokuArjiemar @RokuJharra-Q I opened this thread and a support ticket on ‎01-29-2024. When are you going to get around to fixing my issue?