Discussions

[Mdoom81]

I've seen many others with the static issue but no solution. This is my second sound bar having this problem. I've replaced all cables and issue still happens

[RokuEmmanuel-D]

Hello, @Mdoom81.

Welcome aboard! Thanks for posting here in the Roku Community.

We're grateful that you reached out directly to us concerning the issue you're having with your Roku Streambar, and we would like to be able to assist. 

Could you please clarify for us whether the static problems are with your Sound bar's sound or picture? Also, is this happening on all channels? 

Please keep us posted on what you find out. 

Thanks,
Emman

[Mdoom81]

It is sound only and happens no matter what app I'm watching on. It seems to happen with certain tone noises which leads me to believe the speaker may be shot.

[RokuEmmanuel-D]

Thanks for keeping us posted, @Mdoom81!

To help us dig deeper into this matter, we would like to request additional information to proceed.

Such as...

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Please get back to us soon.

Thanks,
Emman

[Mdoom81]

Model : 9102CA - Roku Streambar

Serial : YL0026894739

Device ID : 2C1152894739

Software Version : 14.0

No tracker ID at the moment but will post one if I can get one.

[RokuEmmanuel-D]

Thanks for keeping us posted, @Mdoom81.

We're glad you got back to us and provided the necessary details for this investigation. Rest assured that we'll keep you posted with any updates. 

We're grateful for your understanding and cooperation as we work to resolve this issue.

Please let us know if you need anything else. 

Thanks,
Emman

[Mdoom81]

39-490-290

[Mdoom81]

Another 39-493-480

[Mdoom81]

Here is another one

39-494-491

[Mdoom81]

is there any update on this? I spent a lot of money on this and it's useless