Discussions

[Stabs]

Recently, streaming applications have been prompting me to update my television. I’ve tried updating multiple times, but each time I am given the error code 008. 

I have tried everything. I’ve restarted my tv, unplugged the tv and plugged it back in, factory reset the tv, tried a different wifi connection; everything I’ve seen on similar discussion posts. None have worked. 

Any help would be appreciated. 

[RokuERey]

Hi @Stabs,

Thanks for reaching out, and welcome to the Roku Community!

We see that you're trying to initiate an update on your device, and we'd like to help. Let's see if this works for you. Try connecting your device to an alternative network, like a mobile hotspot, to see if you're able to pass through the update.

If there's no luck, please let us know the Roku device serial number along with the current software version (Settings>>System>>About).

Regards,

Rey

[Lucas204]

Mine is doing the same thing . I’ve tried resetting, wired, wireless, hotspot .. nothings working

Serial # X012006NJUTM 

current software- 11.5.0 build 4312-CT

[RokuJohnB]

Hi @Lucas204,

Welcome to the Roku Community, and thanks for keeping us posted!

We will be more than happy to assist you further with this issue that you're having with the Roku TV since it was not able to update. Please check out this support article here on how to use USB to update your unconnected Roku TV system.

Let us know how it goes.

Kind regards,

John

[Lucas204]

Still did not work. Just says “please try again” 

[RokuTakashi · Accepted solution]

Hi, @Lucas204

Thanks for keeping us posted.

We'd like to ask if you've already tried performing a complete restart of your Roku TV using a factory reset. To do this, we recommend checking this support article at this link: How to system restart or factory reset your Roku streaming device. 

Please let us know about what you find out.

All the best,
Kash

[Jtaylor_97]

My Onn Roku tv won’t update, I tried factory rest and using a hotspot and nothing is working 

tv serial number X01200J0W95D

Update From 11.5.0.4235 to 12.5.5.4174

[RokuJechealR · Accepted solution]

Hi @Jtaylor_97,

Thanks for taking your first post in the Roku Community!

We're sorry for any inconvenience this may have caused you. That's not what we aim for. Also, we appreciate the troubleshooting steps you have taken to try to resolve the issue. In this case, can you try to manually check for updates by going to Settings > System > System update > Check now? Try to see if you can update to the latest software.

You can also update Roku TV via a USB drive. Refer to these links:

• How do you use USB to update the software on your Roku TV?
• Roku | TV USB Updater.

If the problem persists, please keep us posted on what you find out.

All the best,
Chel