Discussions

[maimaimai]

I just got my first roku tv. Im trying to set it up but whenever I type my email (i set up an account online) it says they can’t reach me and to try the qr code. So I try the qr code and it just doesn’t load ? Then it asks me to do a factory reset and all it does is makes me try again and again and it’s stressing me out. If anyone can help it would be appreciated greatly 

[RokuJohnB]

Hi @maimaimai,

Greetings from the Roku Community!

We understand you're having trouble activating your new Roku TV. We're happy to assist you further. Please ensure that you are entering the correct spelling of your email address.

We hope this helps. Please keep us posted on what you find out.

Best,
The Roku Community Team