Discussions

[SaintL]

I have a CRA Roku TV. Recently when streaming on the Netflix app the sound is has a lot of static and crackling. I have checked for updates both for the app and a system update to which both were “up to date”. I have tried uninstalling and reinstalling the Netflix app and it continues to do the same. 

please help. 

[RokuERey]

Hi @SaintL,

Welcome to the Roku Community!

We appreciate you alerting us to this Netflix playback issue, and we would want to know more.

Could you tell when you started seeing this? Are there any particular Netflix videos that exhibit this behavior?

Let us know more about this so that we can further assist you.

Thanks,
Rey

[SaintL]

This started a few days ago. When it first started I was just watching a show. I tried to change the show to see if that would help but it didn’t until I switched apps. It does come and go but today in particular it was fine for an hour or so but now it’s all static so I’m unable to use Netflix currently because I can’t stand the sound of it. 
I have tried switching the audio setting too from auto to different ones but none were any better 

[RokuERey]

@SaintL,

Thanks for the quick update!

Are there any changes recently that might be related to this case? If you can still reproduce the issue, could you share a link to it? We'd like to take a closer look.

Thanks,
Rey

[SaintL]

No recent changes. And sorry not sure what you mean?

[RokuERey]

@SaintL,

We appreciate the update!

To help us look into this most closely, if possible, could you share with us a video of the issue you're seeing?

Regards,
Rey

[RokuERey]

@SaintL,

Thanks for the update and for this report!

We're trying to view this, but we're not able to pass through due to an error accessing it. I sent you a PM for further assistance.

Thanks,

Rey

[cindiacb]

My roku sound has worked fine  for years, but now I just get crackling sound on netflix and Amazon Prime, and I guess all channels.  TV Sound is fine on cable.

[RokuBernie-D · Accepted solution]

Hi @cindiacb,

Welcome to the Roku Community!

Thanks for bringing this to our attention with this playback issue; we would like to know more.

Aside from the TV's speakers, do you have external speakers? You may also restart the TV: Go to Home > Settings > System > Power > System restart. 

We are looking forward to your response so we can continue assisting you.

Warm regards,

Bernie