Discussions

[RokuMary-F]

Hi @m4570d0n,

Thanks for providing the information needed.

We'll go ahead and send this over to the team for investigation. We'll get back to you once we have an update.

We sincerely appreciate your patience while we investigated this issue.

 

Best regards,
Mary

[seansrobots]

Any updates from the dev team as to why this is happening?

[RokuNimfa-C]

Hi @seansrobots,

Thanks for your inquiry. 

Our team is still actively investigating the issue. If you're experiencing the same problem, we would like to submit your case to our team for further investigation. As requested, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team.


Regards,
Nimfa 

[DisastifiedAL]

Happening to me also, My power save is not on; 

TCL 55R613

[DisastifiedAL]

@RokuNimfa-C  Said; 

"Our team is still actively investigating the issue. If you're experiencing the same problem, we would like to submit your case to our team for further investigation."

Sent my info to you privately in a message, Let me know if you need more.

[m4570d0n]

Today the still unresolved issue has transformed for me. Rather than being just in the top left quadrant, the home screen is stretched across the top half of the screen while the bottom half is still black. I've already posted my device details earlier in this thread.

[RokuMary-F]

Hi @m4570d0n,

Thanks for following up.

We sincerely apologized for this issue with your Home screen display.

Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.

We prioritize resolving this as soon as possible, and we ask that you bear with us as we manage this issue.


Best regards,
Mary

[Nicke88]

I'm having this same problem 

[RokuNimfa-C]

Hi @Nicke88,

Thanks for letting us know about the issue you are experiencing with your Roku TV.

We apologize for any inconvenience this caused. I have passed along your concerns to the appropriate Roku team to investigate further. 

We appreciate your patience and understanding as we work toward a resolution.


Regards, 
Nimfa

[Nicke88]

Is there a way to fix it yet?