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Cant get tcl roku tv to go past the account activation screen

cant get past the screen where it asks what language 


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Retired Moderator

Re: cant get tcl roku tv to go past the account activation screen

Hi @howhal

Thanks for your post. 

We're sorry to hear that you are unable to complete the activation process. To clarify, do you have a Roku TV or Roku device? Perhaps, there is an issue with your remote. If applicable did you try removing the batteries and putting them back in or putting in fresh batteries? 

As discussed by @RokuDanny-R, if you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers' contact information visit our Community post here

You can also purchase a remote that is compatible with your Roku TV here

Let us know if you still need additional assistance. 


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