Hi @howhal,
Thanks for your post.
We're sorry to hear that you are unable to complete the activation process. To clarify, do you have a Roku TV or Roku device? Perhaps, there is an issue with your remote. If applicable did you try removing the batteries and putting them back in or putting in fresh batteries?
As discussed by @RokuDanny-R, if you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers' contact information visit our Community post here.
You can also purchase a remote that is compatible with your Roku TV here.
Let us know if you still need additional assistance.
Regards,
Nimfa
