Discussions

[Cindy68]

My ONN Roku TV will not stop rebooting from the ONN Roku TV screen I can't get to any other screen to do any of these things that you want us to do so now what do I do. I've rebooted my systems and it worked before but now it's not working anymore. Last night I used the timer to shut off my TV and now it won't work at all. I am so frustrated with this loop it's in at this point I will never buy another Roku TV

[AvsGunnar]

@Cindy68 

You may just have to try a Factory Reset on the RokuTV.

On the left hand side (near the USB and HDMI ports) you should see a Reset button that you will need to press in and hold for about 30 seconds.

Just make sure you have a working physical Roku remote before attempting the Factory Reset or you will not be able to setup/activate the RokuTV.

[Belkatem]

This just started for my Onn Roku TV. It cycles through the reboot. I've unplugged, held reset button for 20 seconds, then plugged back in and held reset and power button 20 seconds and it's still cycling. I can't even get it to turn off... it's not responding to the remote to get to the home screen. Seems like a recent update problem with as many people having the issue with these tv's. Note: I'm unable to do any other fixes until I can get it to stop rebooting cycle. What do I do now? 

[RokuCarly]

Hi, @Belkatem.

Greetings from the Roku Community!

Thanks for reaching out here. In this case, it could be a hardware issue. We highly recommend coordinating this with your TV manufacturer for further assistance as we only support your TV's software operating system.

You may reach them here: ONN Support

We hope this will be sorted out soon.

Best regards,
Carly

[RyderWR]

This exact thing just started on mine as well. This is too many at the same time to be a “hardware” issue. 

[RokuJechealR]

Hi @RyderWR,

Thanks for the first post to the Roku Community!

We understand you are also having trouble with your Roku. We'd like to take action on this, but we need more details to determine if there are any options we can investigate further.

• What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
• When did you notice the issue start?
• What is your device's OS version?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• What troubleshooting steps have you taken so far to resolve the issue?

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel