@mariaelukanlo,
Thank you for posting in the Roku Community!
We appreciate you reaching out regarding the problem you're experiencing with your JVC Roku TV, specifically the unusual glow of the screen when the TV is turned off. We understand how concerning this issue can be and are here to assist you in resolving it.
If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models.
For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?
For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.
If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer.
Thanks again for reaching out. Please let us know if you have any other questions or concerns.
Cheers,
Arjiemar
Arjiemar
Roku Community Moderator
