Discussions

[Thevandy80]

Same exact thing happens to mine today!😡

[RokuJechealR]

Hi @Thevandy80,

We appreciate your first post to the Roku Community!

We are interested in learning more about the problem you are experiencing, but we will need more details.

Refer to these questions to better identify the issue you're experiencing:

• When did you notice the issue started?
• Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem?
• What is your device's OS version? (can be found in Settings > System > About.)
• Are you receiving any error messages or codes?
• Does the issue only occur on a specific channel while streaming or on all the channels installed on your Roku device?
• What troubleshooting steps have you taken so far to resolve the issue?

We will be better equipped to provide further assistance by providing additional details.

All the best,
Chel

[RJ_213]

Hi, I started experiencing the same issues with a TCL 55" Roku TV today.

• When did you notice the issue started? Today
• Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem? I tried turning it on normally, and it started cycling until it ended in Recovery Mode.
• What is your device's OS version? (can be found in Settings > System > About.) 30F.04E12221A
• Are you receiving any error messages or codes? None
• Does the issue only occur on a specific channel while streaming or on all the channels installed on your Roku device? Haven't reached the main menu. It's either power cycling or stuck in recovery mode.
• What troubleshooting steps have you taken so far to resolve the issue? I tried updating over all the recovery mode suggested ways, hard resetting, disconnecting the device, and reconnecting it to power.

[RemoteControl]

badh0r53, I have the same exact model and the same exact issue.

I tried the procedure in the Reddit post that you linked (but still no luck for me):

1. Unplug the TV then hold the power button for 20 seconds to drain any 'flea power'.
2. Hold in the reset button.
3. After 20 seconds, with the reset button still depressed, plug in the TV.
4. Keeping the reset button depressed, hold the power button for 30 seconds.
5. Let go of both buttons.
6. If the TV doesn't come on automatically after 60 seconds, press the power button.

And I agree there are tons of TCL threads about this issue, as well as tons of onn. threads about this issue too, just look through them. This happened to me when the power was interrupted to the TV, and came back on.

It’s too bad this has to be the case with these TVs. It’s a loss of hard earned money to have to go buy another brand to replace all them. I hope the software engineers at Roku are being made aware of this issue. 

[Sham79]

• What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)

Onn Roku TV

• When did you notice the issue start?

Today Nov. 21st, 2024 9:30pm

I clicked on youtube, tried to click on setting through the remote, when i clicked it popped up the Onn Roku startup screen  

• What is your device's OS version?

Version	CTA.50R02535A
Serial number	X01200CLND4D
Device ID	SODM633LND4D
Roku TV	G814X
onn. model	100012588

• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?

No

• What troubleshooting steps have you taken so far to resolve the issue?

Pressed the reset button

Unplugged TV for more than 30 minutes

etc.

[RokuArjiemar]

@Sham79,

Thank you for the information,

We will escalate this matter to the appropriate Roku team for a thorough investigation. They will review the details of your case and work towards a resolution as quickly as possible.

In the meantime, we sincerely appreciate your patience and understanding while we address this issue. Please feel free to reach out if you have any further questions or need additional assistance.

Thanks,
Arjiemar

[Alma34]

Worst TV EVER!