Hi @Adventure841,
Welcome to the Roku Community!
We appreciate you for letting us know about the trouble you have with the black screen with sound on your Sharp Roku TV and the steps you took to resolve it.
It's possible that your TV may be experiencing a software or hardware issue that is causing the black screen. Here are a few troubleshooting steps you can try:
Check the input source: Make sure you have selected the correct input source on your TV. You can do this by pressing the input or source button on your TV remote and selecting the input that corresponds to the device you're using.
Check the cables: Ensure that all the cables connected to your TV and the device you're using (such as a cable box or streaming device) are securely plugged in and not damaged. Try unplugging and plugging them back in to see if this helps.
Try a different device: If you have another device available, such as a DVD player or game console, try connecting it to your TV to see if you get a picture. This can help determine if the issue is with the TV or the original device you were using.
Reset the TV: Try resetting your TV to its factory settings. You can usually do this by going to the settings menu on your TV and selecting "System" or "Reset."
Contact manufacturer support: If none of the above steps work, you may need to contact the manufacturer's support team for further assistance. They may be able to diagnose the issue and provide a solution or recommend a repair.
We hope it helps!
All the best,
Chel
Jecheal R.
Roku Community Moderator
