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My screen is black with sound help

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I went to switch my tcl Roku tv from Hulu to HBO it went black with sounds of the remote.. just a black screen I tried to reset it with remote power off and on.. please help tv might be 4 years old 

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2 Solutions

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renojim
Community Streaming Expert

Re: My screen is black with sound help

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@Meredith183, sorry, but you'll find many, many reports of the same thing. Try unplugging the power for an extended period like overnight and see if the picture comes back.  If it does, turn down the brightness.  That may keep it from happening in the future.

If it doesn't come back and if you can shine a bright light on your TV and see a picture, something within the TV has failed.  Replacing the failed component probably isn't something the average user can do, but you can search the Internet for instructions and what you'd need to buy.

It would be TCL's responsibility, but given that it's long out of warranty they won't help you.

Roku Community Streaming Expert

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RokuTakashi
Community Moderator
Community Moderator

Re: My screen is black with sound help

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Hi, @MEB13 

Greetings, and welcome to the Roku Community.

Based on your statements, we can see that you're having the same issue with the black screen display while the sound is functioning on your TCL Roku TV, and we understand the situation you're going through. We would recommend reaching out to TCL's support directly and inquiring further for support. As for Roku TV that is manufactured by TCL, they provide direct support with their TV models since they only use the Roku as their operating system.

You can reach them at TCL Support

Hoping this will be sorted out soon.

Best wishes,
Kash

 
Takashi O.
Roku Community Moderator

View solution in original post

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13 REPLIES 13
renojim
Community Streaming Expert

Re: My screen is black with sound help

Jump to solution

@Meredith183, sorry, but you'll find many, many reports of the same thing. Try unplugging the power for an extended period like overnight and see if the picture comes back.  If it does, turn down the brightness.  That may keep it from happening in the future.

If it doesn't come back and if you can shine a bright light on your TV and see a picture, something within the TV has failed.  Replacing the failed component probably isn't something the average user can do, but you can search the Internet for instructions and what you'd need to buy.

It would be TCL's responsibility, but given that it's long out of warranty they won't help you.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Dale9696
Newbie

Re: My screen is black with sound help

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My tv is doing the same thing but when I shine a light at it. It doesn't show anything at all.

RokuERey
Community Moderator
Community Moderator

Re: My screen is black with sound help

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Hi @Dale9696,

A warm welcome here in the Roku Community!

We see that you're having the same issue and we appreciate your report about this.

To confirm, are you still hearing sound on the Roku TV? In addition, let us know the brand and model of your Roku TV.

Keep us posted!

Thanks,
Rey

ERey.
Roku Community Moderator
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JodiPen
Channel Surfer

Re: My screen is black with sound help

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My tv went out and they said I’m on my own. 

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AnnieB3
Newbie

Re: My screen is black with sound help

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Make sure your Roku device/stick shows a blinking light before plugging it back into the TV.

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MEB13
Newbie

Re: My screen is black with sound help

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Still happening.  Brand is TCL

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MEB13
Newbie

Re: My screen is black with sound help

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Still happening and brand is TCL

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RokuTakashi
Community Moderator
Community Moderator

Re: My screen is black with sound help

Jump to solution

Hi, @MEB13 

Greetings, and welcome to the Roku Community.

Based on your statements, we can see that you're having the same issue with the black screen display while the sound is functioning on your TCL Roku TV, and we understand the situation you're going through. We would recommend reaching out to TCL's support directly and inquiring further for support. As for Roku TV that is manufactured by TCL, they provide direct support with their TV models since they only use the Roku as their operating system.

You can reach them at TCL Support

Hoping this will be sorted out soon.

Best wishes,
Kash

 
Takashi O.
Roku Community Moderator
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Kris86
Newbie

Re: My screen is black with sound help

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It's happened to mine today ? And it was working fine yesterday? Any new feedback on why ?

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