I went to switch my tcl Roku tv from Hulu to HBO it went black with sounds of the remote.. just a black screen I tried to reset it with remote power off and on.. please help tv might be 4 years old
@Meredith183, sorry, but you'll find many, many reports of the same thing. Try unplugging the power for an extended period like overnight and see if the picture comes back. If it does, turn down the brightness. That may keep it from happening in the future.
If it doesn't come back and if you can shine a bright light on your TV and see a picture, something within the TV has failed. Replacing the failed component probably isn't something the average user can do, but you can search the Internet for instructions and what you'd need to buy.
It would be TCL's responsibility, but given that it's long out of warranty they won't help you.
@Meredith183, sorry, but you'll find many, many reports of the same thing. Try unplugging the power for an extended period like overnight and see if the picture comes back. If it does, turn down the brightness. That may keep it from happening in the future.
If it doesn't come back and if you can shine a bright light on your TV and see a picture, something within the TV has failed. Replacing the failed component probably isn't something the average user can do, but you can search the Internet for instructions and what you'd need to buy.
It would be TCL's responsibility, but given that it's long out of warranty they won't help you.
My tv is doing the same thing but when I shine a light at it. It doesn't show anything at all.
Hi @Dale9696,
A warm welcome here in the Roku Community!
We see that you're having the same issue and we appreciate your report about this.
To confirm, are you still hearing sound on the Roku TV? In addition, let us know the brand and model of your Roku TV.
Keep us posted!
Thanks,
Rey
My tv went out and they said I’m on my own.
Make sure your Roku device/stick shows a blinking light before plugging it back into the TV.