Discussions

[Supyall]

The bot or whomever trying to provide a canned answer infuriates me more than no answer at all 

[RokuArjiemar]

Hello! @Supyall , @cjsalzano,

Could you please let us know when you first noticed the audio becoming muffled on your Streambar? Did this happen after an update, or when you were using version 12.5.5?

With more detailed information, we will be able to assist you further.

Thanks,
Arjiemar

[RokuArjiemar]

@eskugs,

Please don't forget to check your inbox. We've sent you a private message to provide additional information and assistance.

Thanks,
Arjiemar 

[cjsalzano]

I really don't know ... how would I know that?

I don't remember applying any updates, does the device do it automatically?

can I roll back to an early version as a test?

[RokuArjiemar]

@cjsalzano,

All Roku TV models and Roku® streaming players are designed to ensure they are always running the latest version of the software. Your Roku device will check to see whether new software is available for download during initial setup and whenever the Roku device is powered on, and then randomly every 24-36 hours. The download and installation are done automatically without ever interrupting your use of the Roku device. Any Roku peripherals, such as Roku wireless speakers or a Roku subwoofer, will automatically be updated alongside your TV or streaming player.

Follow the instructions below to manually check for software and app updates.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

If new software is available or there are updates for your apps, your Roku device will download and install them automatically. Once the installation is complete, your device will reboot.

Thanks,
Arjiemar

[cjsalzano]

Ok, yes, this was part of the advice months ago when this thread started. Check to be sure the cables are secure, restart the device, check to be sure softwares up to date, check to be sure the power's turned on All of these basics have been checked over and over and they're not helping. Is there any actual suggestion that can fix this problem or can Roku send out a new device to those experiencing this problem?

[cjsalzano]

I just ran the manual software check and it says I'm up to date I am on version 13.0.0 now

[RokuArjiemar]

@cjsalzano,

Thanks for the updates,

We just wanted to let you know that we've sent you a private message in your inbox with additional information to help you further.

Thanks,
Arjiemar

[CaptainTash]

I haven't received a private message. There is nothing in my inbox.

[CaptainTash]

@eskugs Nothing this end. I've been told that I was sent a private message but I haven't received anything...which doesn't bode well