Welcome, @CoopsMom.
Thanks for sharing it here in the Roku Community!
We appreciate you letting us know you're also having this issue and apologize for any inconvenience it may have caused you. Rest assured that the Roku support team is actively working to resolve this issue.
For us to include your devices in the ongoing review of this problem, we are kindly asking you to provide the following details below:
- Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
We are looking forward to your response.
All the best,
Emman
Emmanuel-D.
Roku Community Moderator
