Roku StreamBar making crackling sound

Model 9102RW - Roku StreamBar

software version:  14.0

my Roku stream bar is crackling on every channel. I have done a factory reset, and completed the set up again. This did not change anything.

 

my Roku stream bar is crackling on every channel. I have done a factory reset, and completed the set up again. This did not change anything.

Please advise.   I have searched for other solutions on this website finding no solution offered

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku StreamBar making crackling sound

Welcome, and thanks for posting here in the Roku Community, @MicRWBuchanan!

We appreciate you for flagging this directly to us and we'd like to take a closer look at the difficulties you're experiencing with your Roku Streambar's audio. 

In order to move forward with our investigation, could you kindly share the following information with us? 

  • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Did this issue happen before or after an update?
  • A short video clip of the incident. 

The success of our investigation is heavily reliant on the information we receive, as every detail plays a vital role in helping us untangle and resolve this complex matter.

Please get back to us, as we are looking forward to hearing from you. 

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
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