Discussions

[MicRWBuchanan]

Model 9102RW - Roku StreamBar

software version:  14.0

my Roku stream bar is crackling on every channel. I have done a factory reset, and completed the set up again. This did not change anything.

my Roku stream bar is crackling on every channel. I have done a factory reset, and completed the set up again. This did not change anything.

Please advise.   I have searched for other solutions on this website finding no solution offered

[RokuEmmanuel-D]

Welcome, and thanks for posting here in the Roku Community, @MicRWBuchanan!

We appreciate you for flagging this directly to us and we'd like to take a closer look at the difficulties you're experiencing with your Roku Streambar's audio. 

In order to move forward with our investigation, could you kindly share the following information with us? 

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Did this issue happen before or after an update?
• A short video clip of the incident. 

The success of our investigation is heavily reliant on the information we receive, as every detail plays a vital role in helping us untangle and resolve this complex matter.

Please get back to us, as we are looking forward to hearing from you. 

All the best,
Emman

[Awins]

Mine is doing this too. Posting so I can see if someone replies with a fix

[RokuEmmanuel-D]

Welcome, thanks for posting here on the Roku Community, @Awins!

We understand that you are experiencing the same issue with your Roku Streambar, and we would like to investigate this matter further.

Could you please provide the information posted above thread? We would really appreciate it if you could supply all of those details to foster the investigation. 

We are looking forward to your response. 

All the best,
Emman

[MicRWBuchanan]

Your site won’t let me upload even a 5s (2.3 mb) video..

No updates that I know of, just started doing it.  But I have auto update on so it really doesn’t tell me when it updates

i tried the tracker id with two different remotes, it didn’t work.  

[AmosNelson]

Replying for the updates.

[RokuTakashi]

Hi, @MicRWBuchanan 

We appreciate you for providing the requested information. 

Please note that we have sent your concern to the appropriate Roku team. This case is currently under investigation, and we will provide updates as we gather more information.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[RokuTakashi]

Hi, @AmosNelson 

Greetings, and welcome to the Roku Community.

Thanks for inquiring in this thread regarding the issue with the Roku Streambar. we'd like to gather more details so our team can include them in our ongoing investigation. We kindly request you to provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Photo or video referring to the issue.

With the details we gather, our team can investigate further and provide the right resolution in addressing this issue.

We hope for your response in this matter.

Best wishes,
Kash

[HGgirl]

Mine is doing this as well. I have a video showing the crackling and a photo of the data. This started several months ago. I don’t see a way to attach photos here

[RokuJharra-Q]

Hi @HGgirl ,

Thank you for joining the Roku Community!

We appreciate you bringing your concerns regarding your Roku Streambar to our attention. To better assist you, could you please provide the following information? This will help us investigate the situation further.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Thank you for your cooperation!

Best,
Jharra