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Enginear
Reel Rookie

Streambar won't connect to the internet

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My stream bar is about 4 years old. In the same place and same tv for that entire time.  Yesterday it wasn't connected to the internet. Tried everything unplugged device, reset device both manually on the back and also system reset in the menu, also reset my router.  When trying to connect the wireless signal shows excellent and the wireless box checks but the internet connection fails.  My other Rokus work fine as well as my two computers.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Streambar won't connect to the internet

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Thanks for posting here in the Roku Community, @Enginear!

We see that you are unable to connect your Roku Streambar to the internet even after doing all the possible troubleshooting steps. We're here to help you further and sort this out so you can get back on streaming in no time. 

To better isolate the problem, have you tried connecting your Roku Streambar to a different internet connection, such as a mobile hotspot? If not, we recommend doing so to see if it connects to it. In addition, if you have observed that it is connected to the mobile hotspot, it could be a problem on your Internet Service Provider's side, you may contact them directly for further assistance. 

Furthermore, you may need to check how many devices are connected to your Router and if you have many devices connected to it, you may try disconnecting unused devices to see if that improves the connectivity issues. 

For more tips, you can visit this support article: How to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

Please let us know if this works for you. 

All the best,
Emman

Emmanuel-D.
Roku Community Moderator

View solution in original post

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1 REPLY 1
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Streambar won't connect to the internet

Jump to solution

Thanks for posting here in the Roku Community, @Enginear!

We see that you are unable to connect your Roku Streambar to the internet even after doing all the possible troubleshooting steps. We're here to help you further and sort this out so you can get back on streaming in no time. 

To better isolate the problem, have you tried connecting your Roku Streambar to a different internet connection, such as a mobile hotspot? If not, we recommend doing so to see if it connects to it. In addition, if you have observed that it is connected to the mobile hotspot, it could be a problem on your Internet Service Provider's side, you may contact them directly for further assistance. 

Furthermore, you may need to check how many devices are connected to your Router and if you have many devices connected to it, you may try disconnecting unused devices to see if that improves the connectivity issues. 

For more tips, you can visit this support article: How to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

Please let us know if this works for you. 

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
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