Hello! @Malk,
Thank you for your question,
We completely understand your concern about why we're sending private messages to some users, especially those who require additional assistance. We must maintain security and protect personal information, ensuring everyone receives the help they need safely and securely.
- Is this the first time you set up your Roku Streambar? If NOT, is this the first time you have
experienced this issue? When did the issue start?
- Is your Roku Streambar connected to a Roku TV or non-Roku TV?
- How is the Audio connected? ARC HDMI port or Optical port?
- Is your Roku device up to date?
A system restart is the least invasive reset method. It involves removing the power cord from your Roku device for at least 10 seconds before plugging it back in. You can use the instructions below to restart the system from the Settings menu.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
In either case, your Roku device will complete a system restart and hopefully return to regular operation after a moment.
Before connecting a game console, Blu-ray player, or other device to your TV, you must set up your Roku audio device first.
If you have a Roku Streambar, Roku Streambar Pro, or Roku Smart Soundbar, you must connect it to the HDMI port labeled ARC on your TV. If another device already uses the ARC (Audio Return Channel) port, consider moving that device to a different HDMI port – only one device can be connected to the HDMI ARC port. In addition to the HDMI cable, you need to connect the included optical cable to your TV's optical output, sometimes labeled Digital Audio Out or Digital Output. This connection carries TV audio to your Streambar or Smart Soundbar, while the HDMI connection delivers video to the TV.
Learn how to fix audio/video (A/V) sync issues in the detailed A/V troubleshooting article.
If the issue persists, please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
