Discussions

[cjsalzano]

Having audio trouble with my Roku stream Bar that is about 2 years old. 

Another Roku user posted the identical problem, when watching a TV show such as the Grammys where there is a combination of speaking audio and the musical performances all sounds great with the speaking audio but when they switch to a musical performance the sound is very muted, muffled, almost like the singers microphone is turned off yet we still hear them faintly from the nearby guitarists microphone.

The other Roku user is dgray3825.

Exact symptoms the other day during super bowl the game sounded fine but during halftime I could barely hear usher singing, if I turned up the volume to 30 or more I could hear it a bit better but still didn't sound very good.

There are lots of other Roku users posting similar problems and unfortunately you don't post any follow-up or resolutions you often just mention that you are handling with them directly and not on this forum.

Thanks for any help

[cjsalzano]

To add to the original post..

Model 9102x

SN  2A11A4030716

[cjsalzano]

Another follow-on to the original post....

I tried a troubleshooting technique from a different Roku user on similar problem, mute the sound on the Roku stream bar and turn up the volume on the TV to see if the same problem occurs through the TV speakers. Interestingly, when I press mute on the Roku or turn the volume down to level one or two and turn up the TV volume I get no sound out of the TV regardless of how high I turn the volume on the TV.

Not sure if this is significant but wanted to add it to the original post

[RokuJohnB]

Hi @cjsalzano,

A warm welcome here in the Roku Community, and thanks for the additional information!

We understand you're having issues with your Roku streambar. We're happy to help you. Please try to restart your Roku streambar by going to settings, system, power, and system restart.

Let us know how it works, and we will continue to assist you further.

Thanks,

John

[cjsalzano]

Thanks for the response.

I did all the basics, restarted the router, restarted the Roku box but this problem continues.

[RokuERey]

@cjsalzano,

Thanks for the update!

I'd like to know if this happens across all the channels on the platform. In addition, we'd like to know when you started seeing this.

Also, I'd like you to take a closer look at some additional information on our support page here: How to use volume modes on your Roku® streaming device

Please keep us posted!

Thanks,
Rey

[kennedy]

Having this same issue. No matter the audio setting, background music is a far lower volume than any dialogue.

[cjsalzano]

Yes, I tried the various volume modes but no improvement. Right now I have it set to standard, I tried movie, night, music etc some slight variation but generally the same problem. I also tried leveling on and off but also no improvement.

[cjsalzano]

Is there a way to disable audio completely on the Roku stream Bar and let it function only as the Roku device but let all of the audio come out only from the TV speakers?

I thought this would be another way to troubleshoot this muffled sound problem but I can't get it to work.

If I turn down, or mute the volume on the Roku device, and turn up the volume on the TV there is no sound at all at the TV, assuming that when I turn down the volume on the Roku device it's also turning down audio on the HDMI cable down to the TV?

Is there any way to disable audio completely on the Roku stream Bar to let the TV play the audio?

[RokuEuniceL]

Hi Community Users,

Thank you for keeping us posted here in the Roku Community!

We appreciate you letting us know about your problem streaming on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue.

@kennedy,

What troubleshooting steps have you taken so far? Please try to use volume modes on your Roku streaming device to see if it fixes the issue.

@cjsalzano,

Please be advised that if it's connected to a Roku TV, there is a setting under Settings > Audio to force audio to the TV speakers. For non-Roku TVs, you would need to reach out to your TV manufacturer to see if this setting is available. 

@LynnMendez5,

We apologize for any inconvenience this may have caused all of you. We are doing our best to cater to you and update you with all the information given by the appropriate Roku team.

Your patience and understanding are highly appreciated. We are eager to hear from you and investigate this matter further. Thank you!

Kind regards,                                                                                                                                            Eunice