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1111GD1111
Channel Surfer

Missing letters on main screens

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We've had Roku TV for a while now and in the past month or so sometimes the menu screens would only show a few letters. The only way to fix this is to reset the Roku. Anybody else have this problem and what is the fix?

1 Solution

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1111GD1111
Channel Surfer

Re: Missing letters on main screens

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Thank you! The only fix for us is to reboot the Roku.

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22 REPLIES 22
renojim
Community Streaming Expert

Re: Missing letters on main screens

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There's no fix yet, but it is a known issue:

https://community.roku.com/t5/Issue-Tracking-Board/Missing-characters-in-text-boxes/td-p/897820/jump...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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1111GD1111
Channel Surfer

Re: Missing letters on main screens

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Thank you! The only fix for us is to reboot the Roku.

elink
Reel Rookie

Re: Missing letters on main screens

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Same issue here. Rebooting the device corrects the missing letters, but annoying to have to reboot this device. Will happen a couple of times a day.

RokuERey
Community Moderator
Community Moderator

Re: Missing letters on main screens

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Hi @elink,

Welcome to the Roku Community!

We really do apologize for the inconvenience this has caused. Please try to see if there's an available update on your device (from Settings>System>System update>Check now).

Let us know the details. Thanks,

Regards,

Rey

ERey.
Roku Community Moderator
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elink
Reel Rookie

Re: Missing letters on main screens

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A system update to the software on the Roku was available and was installed a couple of days ago. Thus far, no issues with the missing letters from any of the apps or the Roku software. Fingers crossed!

Thanks for this site and user information!

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JFEREJOHN
Reel Rookie

Re: Missing letters on main screens

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Missing letters are back in force.

Today is November 3.  This has been going on for more than 6 months.

RokuEuniceL
Community Moderator
Community Moderator

Re: Missing letters on main screens

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Hi @JFEREJOHN,

Thanks for posting here in the Roku Community!

May we know which Roku device you have that is still experiencing this issue? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Have you tried updating your software? What software version are you currently on?

We'll be waiting for your response.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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Rkuser9
Channel Surfer

Re: Missing letters on main screens

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I've been dealing with this for months. Reset, hard reset, pressing buttons on the remote reset, unplugged for days..nothing works and it's so annoying!

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RokuERey
Community Moderator
Community Moderator

Re: Missing letters on main screens

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Hi @Rkuser9,

Thanks for making your first post here in the Roku Community!

We'd like to see more about what's going on here and help you get started. Could you tell us the current software version of this device that you're having an issue with? This can be found by navigating to Settings>>System>>About.

Please keep us posted.

Thanks,

Rey

ERey.
Roku Community Moderator
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