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1111GD1111
Channel Surfer
‎08-17-2023 03:37 PM

Missing letters on main screens

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We've had Roku TV for a while now and in the past month or so sometimes the menu screens would only show a few letters. The only way to fix this is to reset the Roku. Anybody else have this problem and what is the fix?

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2 Solutions

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1111GD1111
Channel Surfer
‎08-18-2023 03:41 AM

Re: Missing letters on main screens

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Thank you! The only fix for us is to reboot the Roku.

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RokuMaryEF
Community Moderator
Community Moderator
‎08-22-2024 05:22 PM

Re: The Missing Letters/Character Issue

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Hi Roku Community users,

Thank you for bringing this issue to our attention, and we appreciate your patience as we work on a resolution.

We are currently investigating the problem of missing letters/characters on the screen. In the meantime, please try restarting your Roku player by following these steps:

  1. Go to Settings > System > Power > System restart > Restart.

If the issue continues after restarting, we’ll need some additional information to help us resolve it:

  1. Roku Device Details:

    • Device model
    • Serial number
    • Device ID
    • Current software version (found in Settings > System > About)

  2. Tracker ID:

    • When the issue occurs, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.

  3. Photo for Reference:

  4. Specific Troubleshooting Steps:

    • Please include any specific steps you’ve already tried.

Note: We'll mark this post as solved for visibility and as a reference for other users.

Providing this information will help us address the problem more efficiently. Thank you for your cooperation!

Best regards,
The Roku Community Team

Mary E.
Roku Community Moderator

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36 REPLIES 36
renojim
Community Streaming Expert
‎08-18-2023 12:04 AM

Re: Missing letters on main screens

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There's no fix yet, but it is a known issue:

https://community.roku.com/t5/Issue-Tracking-Board/Missing-characters-in-text-boxes/td-p/897820/jump...

Roku Community Streaming Expert

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I am not a Roku employee.
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1111GD1111
Channel Surfer
‎08-18-2023 03:41 AM

Re: Missing letters on main screens

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Thank you! The only fix for us is to reboot the Roku.

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elink
Reel Rookie
‎10-01-2023 09:47 AM

Re: Missing letters on main screens

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Same issue here. Rebooting the device corrects the missing letters, but annoying to have to reboot this device. Will happen a couple of times a day.

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RokuERey
Retired Moderator
‎10-02-2023 10:34 AM

Re: Missing letters on main screens

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Hi @elink,

Welcome to the Roku Community!

We really do apologize for the inconvenience this has caused. Please try to see if there's an available update on your device (from Settings>System>System update>Check now).

Let us know the details. Thanks,

Regards,

Rey

ERey.
Roku Community Moderator
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elink
Reel Rookie
‎10-08-2023 06:01 AM

Re: Missing letters on main screens

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A system update to the software on the Roku was available and was installed a couple of days ago. Thus far, no issues with the missing letters from any of the apps or the Roku software. Fingers crossed!

Thanks for this site and user information!

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JFEREJOHN
Reel Rookie
‎11-03-2023 11:53 AM

Re: Missing letters on main screens

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Missing letters are back in force.

Today is November 3.  This has been going on for more than 6 months.

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RokuEuniceL
Retired Moderator
‎11-03-2023 12:06 PM

Re: Missing letters on main screens

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Hi @JFEREJOHN,

Thanks for posting here in the Roku Community!

May we know which Roku device you have that is still experiencing this issue? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Have you tried updating your software? What software version are you currently on?

We'll be waiting for your response.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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Rkuser9
Channel Surfer
‎12-01-2023 08:31 PM

Re: Missing letters on main screens

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I've been dealing with this for months. Reset, hard reset, pressing buttons on the remote reset, unplugged for days..nothing works and it's so annoying!

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RokuERey
Retired Moderator
‎12-04-2023 10:07 AM

Re: Missing letters on main screens

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Hi @Rkuser9,

Thanks for making your first post here in the Roku Community!

We'd like to see more about what's going on here and help you get started. Could you tell us the current software version of this device that you're having an issue with? This can be found by navigating to Settings>>System>>About.

Please keep us posted.

Thanks,

Rey

ERey.
Roku Community Moderator
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