Hi @shellyarent @Casey87,
Greetings from the Roku Community!
Thanks for letting us know regarding the issue you are experiencing with your Roku TV with a black screen.
We would then advise that you contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV
Please let us know if there's anything else we can help you with.
Best regards,
John
John
Roku Community Moderator