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Re: Missing letters on main screens
12.5.0 build 4178-29
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Re: Missing letters on main screens
Thanks for your prompt response!
If you're still experiencing this issue right now, could you share with us the screenshot of it so that we can take a closer look into it?
Keep us posted!
Thanks,
Rey
Roku Community Moderator
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Re: Missing letters on main screens
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Re: Missing letters on main screens
Thanks for sharing this information, and we'll take it from here.
Please share with us the details below.
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
Once we have this information, we'll be able to forward it to the appropriate Roku team for further investigation.
Thanks,
Rey
Roku Community Moderator
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Re: Missing letters on main screens
Still no fix it is very frustrating to have to reset the device every time I want to open a new app. I have told numerous friends and family to avoid buying Roku products because of it.
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Re: Missing letters on main screens
Hi @bartcrowe,
We regret to hear about your experience and we appreciate you for reaching us here in the Roku Community.
If this issue is still ongoing on your end, please do share with us the details requested right above your post. We'll be able to assist you from there.
Thanks,
Rey
Roku Community Moderator
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Re: Missing letters on main screens
Yes, it's incredibly frustrating. I've tried every trick that's been listed and nothing works. I have noticed that on my two cheap roku devices this never happens, only on.my expensive roku's...which makes me even more angry.
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Re: Missing letters on main screens
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Re: Missing letters on main screens
Thanks for the update!
We'll forward this to the appropriate Roku team for further investigation. Once information is available, we'll make sure to forward an update here.
Thanks,
Rey
Roku Community Moderator
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Re: Missing letters on main screens
System software IS up to date and still having issue. Also issue seems to be getting more frequent.