Discussions

[901Wright]

Any suggestions on TCL Roku TV that is now having time remaining pop up randomly during a program and how to get rid of this glitch?

[RokuEmmanuel-D]

Hey, @901Wright.

Welcome to the Roku Community!

Thanks for sharing this here. We understand that a timer pops up on your TV screen when streaming, and we'd like to figure this out for you

To know more about it, a little info would help us.

• When did you start noticing this issue?
• Is this happening on all channels or only on a specific channel?
• Will this occur when you're not doing something with the remote after a long period of time? If so, a sleep timer or bandwidth saver might be enabled on your Roku. Here's a link to know more about it.
• Lastly, a photo can be super helpful for a closer look. 

Please get back to us!

Best,
The Roku Community Team

[901Wright]

@RokuEmmanuel-D  Thank you for responding!

It first started this week and it is on all channels and apps. It happens when I first turn the TV on and all the time I am watching. I have checked and the sleep timer is not on and I have done a system restart as I saw that as a suggestion somewhere else on the community for glitches.  It is very random and is happening more and more often, five times while I’ve been typing this message.

[901Wright]

Also, bandwidth saver is not on.

[RokuEmmanuel-D]

Thanks for the extra details, @901Wright!

Have you tried removing the batteries on your remote when it is happening? It could be that your remote is sending a random signal to the TV, making it pop up on the TV screen often. 

Let me know what you find out!

The Roku Community Team

[901Wright]

Yes @RokuEmmanuel-D, that hasn’t helped.  Just tried it again.

[RokuEmmanuel-D]

Thanks for getting back to us, @901Wright!

We see that the steps did not help, and we'd like to dig into this further. 

To help us in the investigation, please provide the following info below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon!

Best,
The Roku Community Team

[901Wright]

@RokuEmmanuel-D I

left the batteries out overnight and it seems to be working correctly now. 

[901Wright]

@RokuEmmanuel-D @I left the batteries out overnight and that seems to have resolved the issue.  I really appreciate your help, thanks!

[RokuEmmanuel-D]

Great!

Thanks for the update, @901Wright!

We're really happy we could help you sort things out and get you back on track. If you ever need more help down the line, just beep us up. We're always here to assist.

Thanks for being part of the Roku Community!

Happy Streaming.💜

Cheers,
The Roku Community Team