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[Nadja105]

The screen goes black when adjusting volume - both on the remote and when using the remote in app. The picture doesnt come back on until the volume box goes away. I have two roku tvs and this is occurring on both. Both are also only about 5 months old. Any help is appreciated. 

[RokuJohnB]

Hi @Nadja105,

Greetings from the Roku Community!

We'd love to take a closer look at your issue with Roku TV. Can you please provide the following information below?

• When did the issue start?
• Is the issue happening on all contents/channels or is this isolated to 1 content/channel? (Specify)
• What troubleshooting steps have you taken so far?

In the meantime, you can try restarting the Roku TV by going to settings, system, power, and system restart.

We look forward to hearing from you soon and hope that helps.

Best regards,
John