Help

Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1111GD1111
Channel Surfer
‎08-17-2023 03:37 PM

Missing letters on main screens

Jump to solution

We've had Roku TV for a while now and in the past month or so sometimes the menu screens would only show a few letters. The only way to fix this is to reset the Roku. Anybody else have this problem and what is the fix?

Reply
2 Solutions

Accepted Solutions
1111GD1111
Channel Surfer
‎08-18-2023 03:41 AM

Re: Missing letters on main screens

Jump to solution

Thank you! The only fix for us is to reboot the Roku.

View solution in original post

Reply
RokuMaryEF
Community Moderator
Community Moderator
a week ago

Re: The Missing Letters/Character Issue

Jump to solution

Hi Roku Community users,

Thank you for bringing this issue to our attention, and we appreciate your patience as we work on a resolution.

We are currently investigating the problem of missing letters/characters on the screen. In the meantime, please try restarting your Roku player by following these steps:

  1. Go to Settings > System > Power > System restart > Restart.

If the issue continues after restarting, we’ll need some additional information to help us resolve it:

  1. Roku Device Details:

    • Device model
    • Serial number
    • Device ID
    • Current software version (found in Settings > System > About)

  2. Tracker ID:

    • When the issue occurs, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.

  3. Photo for Reference:

  4. Specific Troubleshooting Steps:

    • Please include any specific steps you’ve already tried.

Note: We'll mark this post as solved for visibility and as a reference for other users.

Providing this information will help us address the problem more efficiently. Thank you for your cooperation!

Best regards,
The Roku Community Team

Mary E.
Roku Community Moderator

View solution in original post

0 Kudos
Reply
30 REPLIES 30
renojim
Community Streaming Expert
‎08-18-2023 12:04 AM

Re: Missing letters on main screens

Jump to solution

There's no fix yet, but it is a known issue:

https://community.roku.com/t5/Issue-Tracking-Board/Missing-characters-in-text-boxes/td-p/897820/jump...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
1111GD1111
Channel Surfer
‎08-18-2023 03:41 AM

Re: Missing letters on main screens

Jump to solution

Thank you! The only fix for us is to reboot the Roku.

Reply
elink
Reel Rookie
‎10-01-2023 09:47 AM

Re: Missing letters on main screens

Jump to solution

Same issue here. Rebooting the device corrects the missing letters, but annoying to have to reboot this device. Will happen a couple of times a day.

Reply
RokuERey
Community Moderator
Community Moderator
‎10-02-2023 10:34 AM

Re: Missing letters on main screens

Jump to solution

Hi @elink,

Welcome to the Roku Community!

We really do apologize for the inconvenience this has caused. Please try to see if there's an available update on your device (from Settings>System>System update>Check now).

Let us know the details. Thanks,

Regards,

Rey

ERey.
Roku Community Moderator
0 Kudos
Reply
elink
Reel Rookie
‎10-08-2023 06:01 AM

Re: Missing letters on main screens

Jump to solution

A system update to the software on the Roku was available and was installed a couple of days ago. Thus far, no issues with the missing letters from any of the apps or the Roku software. Fingers crossed!

Thanks for this site and user information!

0 Kudos
Reply
JFEREJOHN
Reel Rookie
‎11-03-2023 11:53 AM

Re: Missing letters on main screens

Jump to solution

Missing letters are back in force.

Today is November 3.  This has been going on for more than 6 months.

Reply
RokuEuniceL
Community Moderator
Community Moderator
‎11-03-2023 12:06 PM

Re: Missing letters on main screens

Jump to solution

Hi @JFEREJOHN,

Thanks for posting here in the Roku Community!

May we know which Roku device you have that is still experiencing this issue? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Have you tried updating your software? What software version are you currently on?

We'll be waiting for your response.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos
Reply
Rkuser9
Channel Surfer
‎12-01-2023 08:31 PM

Re: Missing letters on main screens

Jump to solution

I've been dealing with this for months. Reset, hard reset, pressing buttons on the remote reset, unplugged for days..nothing works and it's so annoying!

0 Kudos
Reply
RokuERey
Community Moderator
Community Moderator
‎12-04-2023 10:07 AM

Re: Missing letters on main screens

Jump to solution

Hi @Rkuser9,

Thanks for making your first post here in the Roku Community!

We'd like to see more about what's going on here and help you get started. Could you tell us the current software version of this device that you're having an issue with? This can be found by navigating to Settings>>System>>About.

Please keep us posted.

Thanks,

Rey

ERey.
Roku Community Moderator
0 Kudos
Reply
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.