Discussions

[Charmed]

After troubleshooting what I find is the lamp needs to be replaced. 

[Onyx2002]

Were you able to perform the repair yourself? How did you resolve the issue? 
any info appreciated. 

[RokuTakashi]

Hi @Onyx2002,

Welcome to your first post here in the Roku Community!

We hear your concern, and we would want to chime in to help. Would you mind us asking for more detailed about the issue you've encountered? What brand of Roku TV do you currently have? In addition, when did you notice this issue started to occur, and were there any changes you've made that got your Roku TV to this situation?

Your response would be much appreciated.

All the best,
Kash

[Griffgreene]

I’ve tried everything and it’s still not w

[Griffgreene]

Mine is only a year old. Tried everything and still no pic but I get sound

[Griffgreene]

Karla, this did not fix the problem

[RokuJechealR]

Hi @Griffgreene,

Welcome to the Roku Community!

It seems like you've already taken fantastic troubleshooting steps. We suggest reaching out directly to the TV manufacturer for further assistance about this.

You can reach them here.

Please let us know if there's anything else we can help you with.

All the best,

Chel

[Brucergoku]

I tried but I can barely see the picture

[RokuJanadeeK]

Hi @Brucergoku,

Thanks for informing us.

May we know what options from this thread you have tried so far? Also, for what brand of TV is this issue occurring? Lastly, this concern might suggest internal issues with the TV; thus, as other moderators have suggested, you can try to reach out to the TV manufacturer for additional assistance, as this may be known on their end.

Please keep us posted on what you find out.

Sincerely,
Janadee

[Brucergoku]

I tried the reset and I tried  unplugging  for 10 mins still does the same thing