Discussions

[Cooper1957]

It keeps fingering and moving by its self tried setting it again won’t happen 

[RokuJechealR]

Hi @Cooper1957,

Welcome, and thanks for posting to the Roku Community!

We understand you are having trouble with your Roku device. We'd like to know how we can help, but we need more details.

For us to help you better, we will ask a set of questions to isolate the issue:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• When did you start seeing the glitches?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Does the issue occur only when streaming on a specific channel, or are all the channels installed on your Roku device?
• Can you specify the troubleshooting steps you have taken to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[MarleneHaddock]

I have red and blue vertical flickering on my Roku screen. I've unplugged the TV. I've completed a restart on the TV and I've implemented a factory reset to no avail. The power source and cables are secure and I'm coming to the impression that the TV is failing. It's only 2 years old. What more can be evaluated?

[RokuReynan-L · Accepted solution]

Hi @MarleneHaddock,

Welcome to the Roku Community!

Thanks for letting us know that you are having an issue with your Roku that has vertical flickering on the screen. We would be glad to assist you with this concern.

In this case, we highly suggest contacting your TV manufacturer for further assistance as this may be a hardware issue.

You can visit this support article to check your TV Manufacturer's Support

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

[ShopperLM]

Thanks so much. Just unplugging for a couple minutes did the trick. Greatly appreciated!

[bigmatyboy]

I've had the same glitchy screen issue since I bought my (model#) 75R6E1 in 2019. Foolishly, I kept thinking I could fix the glitchy screen instead of simply returning it to Walmart. I tried different WiFi strengths, moving the TV away from all electromagnetic sources like speakers, plugging/unplugging it into the wall socket, resetting and Factory Resetting, software updates, and direct connection to the internet with Cat 6 cable.

I think I just got a bad TV. It happens. That's what a return policy is for. I own that mistake.

Still, I would appreciate any assistance if there's anything else I can do to try to fix it.

I'd be happy to send a video or pic of the glitchy screen image. Maybe it will help Tech Support or R&D.

Thank you very much,

Matt

[RokuArjiemar · Accepted solution]

@bigmatyboy,

Thank you for posting in the Roku Community!

We appreciate you reaching out about the flickering screen issue on your Roku TV. We're here to help you resolve the issue and ensure you can enjoy your TV without any hassle.

Do you have a Roku Branded TV or a Roku TV?

A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is produced by a Roku partner such as TCL or Sharp.

For more detailed information about how to determine the difference between a Roku branded TV and a Roku TV, visit our Support page here: How to know if you have a Roku TV

If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

Please feel free to let us know if you need any additional assistance!

Thanks,
Arjiemar

[Malaria]

I’m having the exact same problem today.
it was fine yesterday turned it on this morning it’s flickering.

Curiouser and curiouser.

I did all the troubleshooting followed all the steps before I even came online and nothing’s working. And this TV is only a couple years old as well. If you find out or you know how to fix it, let me know

[Malaria]

Seems like this problem has been going on for a while.Hmmm. 
is this so they get you to buy a new TV?