Discussions

[Radio-boyWV]

I have 3 different Roku units, and three different Internet providers over the past 2 years....keep that in mind. 

   The Fox News app is really flawed. It will suddenly pop up, "NO CONNECTION" which means I have to restart Roku. OR.....it will go into a break, and never come out of it, just locked up unless you exit and go back in and sometimes you have to restart it again. This seems to only happen on the :20 break on the hour.

    It will also come back out of a break, and play 20 seconds and then repeat it again over and over. You have to restart it again. 

   Remember.......3 different units at 3 different Internet providers so I know it ain't on my end, considering the other 30 apps I have on my unit are pretty much flawless and NEVER do stuff like this.

   One more, if it comes on and says, "Are you still watching?" When you hit the continue button, it hangs at 13% and just sits there until you exit, and possibly restart it. 

   I really don't think this is a Roku problem, I think it's a Fox News problem, but how can you even tell them anything? It would seem that the Roku people would have an avenue to tell them to overhaul the entire thing. This is the worst app I've ever seen.  

[RokuJohnB]

Hi @Radio-boyWV,

Thank you for posting here in the Roku Community!
We understand you're having a problem with the Fox News channel. We're happy to assist you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works, and we will continue to assist you further.

Kind regards,

John

[cgtheboy]

I have to stream it from my laptop . The Roku app is so bad . It was fine when Foxnow was a thing .

[RokuJanadeeK]

Thanks for letting us know about this issue, @cgtheboy.

May we know what error message are you getting? Also, kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device, and adding the channel. You can also try to check for the channel's update by clicking the star button on your remote.

Please let us know if this fixes the issue.

Regards,
Janadee

[BeachBum1226]

100% perfectly explained issues. My issues are identical and I have rebooted my TV / WIFI etc….

SAME issues as you.

i would LOVE to hear a solution thst actually works!

 Thanks 

[DPP1]

Same here.  And I am logged on to Xfinity.  I have restarted, uninstalled, and reinstalled the app several times.  No show will load.

[DPP1]

No error message - just nothing but the selection screen for days now.

[RokuArjiemar]

Hello! @BeachBum1226, @DPP1,

Thank you for reaching out to us. We're pleased to assist.

We're sorry to hear that you are having issues right now with the Fox News app channel. As you've gone through troubleshooting steps and confirmed that your Roku device is up to date and all other channels are working normally, we’ll need to get you in touch with the channel publisher directly for further assistance here. Please contact them directly to follow up and let them know what troubleshooting steps you’ve already attempted.

Thanks,

Arjiemar   

[chrismore]

I also have endless problems with the FoxNews App.   Buggy as **bleep** ! 

[RokuCarly]

We're grateful to have you here in the Roku Community, @chrismore!

We sincerely regret to hear about the experience with the app. We'd like to know more about your concerns so we can provide you with an accurate resolution.

Kindly specify the issues you have been experiencing within the app so we can offer some troubleshooting methods to help you get back on streaming. 

Please be also aware that the channel provider, FoxNews App, is the one who provided, maintained, and updated their app on the Roku streaming platform. In the meantime, you can try to highlight the app and press the star* button on your remote to help you update it. 

We'll be looking forward to your response as we are more than eager to find you the best resolution possible. 

Best regards,
Carly