Channels & viewing

[Caleb64]

I am getting this error and have tried to all the suggested solutions with no luck. Here is my info. Can you help?

Model. 3940RW express 4k

Sn - X01600FD77CS

SW v  -  11.0.0 build 4180-CR

Dev ID  -  S07R219D77CS

[RokuMary-F]

Hi @TerriDeneise @chrisbcincy @McDfam 

Thanks for reaching out to the Roku community!

If you are experiencing an issue and receiving an error message of "Could not be run because it could not be re-installed from the network, please check the network and try again", please help us with the required details below for us to send additional information for the investigation to our engineering team:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-what are you seeing on screen? Can you provide a screenshot of the issue or error message
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to assist you further.


Best regards,
Mary

[Grandkids11]

I have been reading and trying all the suggestions...no luck.  I try all the things everyday, hoping it will eventually update....no luck. I already sent in all the info on my Roku and system I just watch FRNDLY TV on the bedroom TV and it won't load. I chatted with someone at FRNDLY and they couldn't help. It is a problem with the os11.0 update..that happened around Apr 29 or 20?  Can you do something to help? Please

[RokuMary-F]

Hi @Grandkids11,

Thanks for following up.

Have you checked your private message? I have responded and sent you a message.
Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[jed2]

Hi, I see a new update was able to install today but it hasn't solved the problem. Still no channels are running.

Roku TV 8511x

RCA model RTR3261-B-CA
Serial number: YK00D7074716
Device ID: KK488D074716
Software OS/version: 11.0.0 build 4184-81

System was updated today, after not being able to update since Apr 21.

[orlando198055]

roku tv 8813x

JVC model LT- 49MAW598

SERIAL YKOOLV192109

11.0.0 BUILD 4180-92

DEVICE ID RUT96L192109

MINE HAS BEEN SINCE UPDATE UPTIME 3 DAYS AGO

[Grandkids11]

I have tried to run the new update 3 times today....still errands and can't do anything.  Still get the error.

I tried the list of things - turn off then on, clear channel and add back, Home 5 time FF 3 Times etc, nothing works.  My tv and roku was purchased new in Feb....only had both for 2 full months.  Sad can't get nothing to play using the roku.

[MHaf]

1. Noticed the issue Friday, April 22
2. Network speed is “good” 4 mbps

3. YJOOGU190559

[jed2]

I checked system update today, clicked 'update' expecting it not to work then went out of the room. Came back and it was updating to a new build. However, the new build did not solve the problem. I'll check again tomorrow. 

[Pack82]

I'm having this issue as well with my second roku.

My Model 3941x - Roku Express 4k+

Serial # X01600Y0FLP7

Software version 11.0.0 Build 4180 CR

Device ID S07P5150FLP7

Thanks