ALL channels including the Roku channel will not run. "could not be reinstalled from the network"
Occurred After update 11.0 Build 4168 on April 6 2022.
Network connection is good. Others devices on network are working properly. Tried resetting Roku. Still wont run channels. After resetting tried to add back channels I use, Netflix will not even add to home screen "channel install failed".
We are aware that that some users that have updated to OS 11.0 are seeing an issue with an error that states "could not be reinstalled from the network". Please be aware that this is only affecting a small subset of users who are using a Zyxel router and in certain regions, most Roku customers are not impacted by this issue.
We are actively investigating this issue and we expect this issue to be resolved soon.
If you are experiencing this issue and have not already provided the following information, please provide us with:
Roku device model,
software OS/version (these can all be found in Settings > System > About)
router/modem make and model
If you feel more comfortable providing this information in a PM (private message), please feel free to send me a PM and I can further assist you.
Does the issue only occur on a specific channel or across other channels installed on your Roku device?
If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
The 3900X is an older outdated model and by the looks of it you just upgraded to Roku OS 11. Was your Roku working prior to receiving OS 11? There was another gentleman having an issue similar to yours. But it was from within his home network. Turn the Wi-Fi off on your phone and turn your phone into a mobile hotspot. Connect your Roku to your phones hotspot and see what happens. If channels load it will let you know that there’s something wrong with your home network
No you can’t roll back unfortunately. Rokus usually will last 3-5 years. Like most of todays electronics they’re not made to last. But a new Roku is inexpensive. Maybe a mod can escalate things. But your out of warranty. Depending on how your other Roku is it may not Be eligible to update the firmware anymore. The 3900X was introduced in 2017. So it’s roughly 5 years old now. There maybe an issue with your model and Roku firmware 11. Exactly what channel are you having issues with? certain companies only support certain models of Roku. You said the ad option is grayed out. That means either you’re out side of a supported country or your Roku model is not supported