Channels & viewing

[fwtsen]

Netflix, youtube

In Canada so should not be a problem.

The older Roku still stream both.

[HDMIGuy]

Go into settings, system, system update.  You may have gotten a bad or partial update.

[DaTruth]

I am having the same issue. I’ve restarted the device three time and completed a software update and it runs normal but nothing really happens. 

[Rando55]

Already did that...4X

[Rando55]

I installed channels on my computer account. I then went to software update -where it will also update your Roku channels. I can see it scrolling thru and acting like it adds the new channels, but it doesn't show them on the Home screen. So I know my network connection is good. It just wont run any channel. "could not be reinstalled from the network"

3920X Roku Premier software 11.0 build 4168-91

[Rando55]

....... and to verify its not a network issue, I connected my Roku to a Verizon Hotspot device and it still has the same issue.

[Rando55]

Any way to please elevate this to a Roku Tech / software engineer? 

[makaiguy]

Flagging this to bring it to the attention of Roku employees @RokuDanny-R, @RokuKariza-D, & @RokuMary-F

But in the meanwhile, please help them out, if you have not already, by reporting your:

• Roku model and model number
• Exact Roku software version and build installed. 

You'll find these via Settings > System > About.

And if your problem relates only to specific channels, please also report:

• Affected channel name(s)
• Channel software version and build number (To determine: Highlight channel in channel grid, press * on Roku remote.)

[Rando55]

Already posted above but here it is again. If/When resolved, I will accept fix/solution.

3920X Roku Premier software 11.0 build 4168-91

[Gary4440]

Having same problem.  Performed software update with no change. Model 3810-Streaming stick+, Serial# YH005W422586, Software version 11.0.0 build 4168-50, Devise ID C237A5422586. Issue occurred 04/07/22 after above software update on April 6 11:07PM Issue occurs on all Channels.