Channels & viewing

[Jorgensent]

How were you able to cancel the Roku Acorn subscription?  

[RokuJohnB]

Hi @Jorgensent,

From the Roku Community, warm welcomes!

We are more than pleased to help you further, but first, we need a few details. Are you using Roku Pay for confirmation or are you directly subscribed to the channel provider?

We'll wait for your response.

Thanks,

John

[Jorgensent]

Roku Pay.  Date was Jan 7th.  

[RokuTakashi]

Thanks for keeping us posted,@Jorgensent|

We understand that you want to cancel your subscription. Kindly refer to this support article at How to turn off auto-renew and cancel a subscription | Roku for more information on canceling your subscription through Roku.

We hope this answers your concern.

All the best,
Kash

[Jorgensent]

I understand how to cancel a subscription.  What I want is a refund of the $69 we paid for Acorn through Roku.  Just like everyone else on this feed, we could not access the program and would like the money refunded.  

[Jorgensent]

Any ideas on how to get my money refunded to a subscription I couldn't access? Is there a number I can call?  

[RokuERey]

@Jorgensent,

Thanks for keeping us posted!

In this case, our account and billing team will be able to provide you with additional assistance.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Thanks,
Rey

[ppmd]

I'm having the same problem. Roku says it's Acorn's problem and Acorn says it's Roku's problem.

Please help!

[RokuJohnB]

Hi @ppmd,

Greetings from the Roku Community, and thanks for keeping us posted!

We'd love to further investigate this issue. Are you directly subscribed to the channel provider or through Roku Pay for confirmation?

We'll wait for your response.

Thanks,

John

[8dawn]

I received this remedy and it worked:

• Press home button (shaped like a house)
• Highlight the Acorn TV app (don’t open it)
• Press the asterisk button
• Select ”Manage subscription”
• Turn off auto renewal.
• Open the  Acorn TV app and try to watch any show.