Channels & viewing

[jabatx]

The problems with Acorn are absurd, aren't they? They have some great shows, but the billing issues still haven't been sorted out by Roku and Acorn (and AMC). I just broke down and renewed, and I can't watch it in any capacity, but I suspect I'll get double billed AGAIN. You'd think after years of this issue, it would get resolved. 

[jabatx]

Wanted to see a show, renewed Acorn TV, but should have known better. The renewal shows on Roku. Can't get beyond the login and a page that told me when I cancelled before and do I want to renew.  Roku TV won't show the channel.  Acorn TV app tells me that "you have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign n. 2500-000000-607"

(so yes, it's a Roku issue)

I've tried adding the app, making sure Roku is up to date, restarting the Roku device, and checking for app updates for Acorn TV (which has a different look than when I last subscribed). I cannot remove the Acorn TV app; there is no prompt to remove it, even after restarting the device.

The subscription shows on the Roku side. It prompted me for a trial, not an account restart, which is probably part but not all the issue. Roku has had issues for years with some services that it allows you to subscribe on the Roku side but the service also has it's own login. 

The Acorn TV side, despite showing © 2024 RLJ Entertainment, Inc. at the bottom, doesn't go beyond an account screen telling me when I last subscribed (in 2023), and a button to renew, which goes to a mostly blank screen.

Really fed up with this. 

[jabatx]

Doesn't work for me. Even with logging out, logging back in, and when logging out and trying an app restart, checking for app updates. The Acorn app has no delete option for me anymore. 

[RokuJohnB · Accepted solution]

Hi @jabatx,

Thank you for posting here in the Roku Community!

We understand you're having a problem with the charge on your account.

We recommend verifying that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions. 

Additionally, please check whether you have multiple Roku accounts.

For more information about how to review unrecognized charges, you can take a look at this link: What to do if there is a charge you do not recognize | Official Roku Support

If you need further assistance with account and billing-related issues, please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.

Kind regards,
John

[Martymain]

Also, you might need to log out of Acorn TV on your Roku device and log in again. Whew, what a nightmare to correct it. 

[Bob_Goffeney]

This worked for me as well. The issue seems to happen when the auto-renew kicks off. When I turned off auto-renew, I was able to get access to the shows via the Acorn app (NOT the Acorn on Roku app).

I'm resigned now to manually renewing Acorn every month. Not a great solution, but it seems to work. For now.

[RokuCarly]

Welcome to the Roku Community, @Bob_Goffeney!

We appreciate you sharing your workaround, which will be helpful for other users facing the same issue.

Feel free to contact us anytime you need help. For additional troubleshooting steps, visit our Support website. 

We hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

[lanagrl78]

SAME **bleep** ISSUE. DO NOT POST THAT STUPID AUTO MESSAGE TO ME.

REFUND MY **bleep** MONEY IMMEDIATELY YOU SCAMMING F*CKS!!!!!!!!

[RokuCarly · Accepted solution]

Hi, @lanagrl78.

Welcome to the Roku Community.

Thank you for informing us about your streaming issues with the Acorn TV app on your Roku. We'd be happy to provide a resolution regarding this matter.

If you wish to cancel your subscription to the Acorn TV app, kindly follow the steps provided below:

1. Sign in to my.roku.com and go to My Subscriptions.
2. Under Active subscriptions, select the subscription you want to cancel.
3. Select Manage subscription and then select Turn off auto-renew. Turning off auto-renew means you've canceled your subscription, and you will not be billed for it in the future.
4. After canceling your subscription, you'll continue to have access to it until the end of your current billing cycle.

Note: If this option isn't available, it means the subscription isn't managed through Roku but directly through the streaming service provider. You'll need to contact them directly to cancel your subscription.

Furthermore, if you want to request a refund, our Accounts and Billing team would be more than happy to help you with this. You may reach them here: Roku Support | Contact Us

Feel free to let us know if there's anything else you'd like us to assist you with. We'd be happy to continue doing so. 

Warm regards,
Carly