Channels & viewing

[Deener99]

When I select Spotify app from roku tv, it opens to screen saying Spotify. Then nothing. If I play song from phone, the sound comes out of TV, but stays on same screen.  Doesn't show Playlist or anything. Ive un installed app, restart, reinstall app..nothing is working. Any ideas?

[RokuJechealR]

Welcome to the Roku Community, @Deener99!

We understand you are having trouble with the Spotify channel on your Roku device. Thanks for the steps you took to resolve the issue.

To clarify, did you restart your Roku device through the Settings menu by navigating to Settings > System > Power > System Restart, or did you unplug it and then plug it back in?

In addition, we recommend restarting your router/modem to refresh your network connection.

To restart a router, you can try these steps:

1. Turn off the router by pressing the power button until it stops blinking or flashing. Unplug the router and modem from the power outlet if you have one.
2. Wait at least 30 seconds or up to a couple of minutes.
3. Plug the router back in and turn it on again.
4. Wait for the router's lights to turn on and synchronize.
5. Turn on any other devices connected to the router and test the connection.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best.,
Chel

[DangerBug]

I am having the same issue on two of my Roku Televisions. Why would may router have anything to do with it if all other apps are working properly?

[Boston125]

I am also having this issue. It started over 1 week ago. Casting from different devices to different rokus. I've done all above including reseting my network devices. Uninstalled app from phone and reinstalled. Un-installed app from roku and reinstalled. Reset my roku unplugging and plugging back in after some time and restarting from system settings. 

[RokuCarly]

Hi, @DangerBug @Boston125.

Welcome to the Roku Community!

It seems like you are having playback issues within the Spotify app on your Roku streaming device. No worries! We'd love to suggest some steps to help you troubleshoot.

Kindly follow the steps precisely below to help us clear the system of this app:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's the support article for reference: How to resolve a channel playback issue

Also, kindly check your current software updates under Settings > System > Software update > Check Now and see if your Roku device is currently supported on the latest software version. Here's the support article for reference: Roku OS software release notes

Let us know how it goes and we'll go from there. 

Best regards,
Carly