Hi @u301208 @joebios01,
Thank you for keeping us posted!
We'd like to investigate this issue further. What troubleshooting steps have you taken so far? Do you have any other device(s) connected to your TV? (e.g., speakers and other sound systems) Is this the only channel that is having an issue?
With detailed information, we will be able to assist you further.
Thanks,
John
In my setup its just a plain hdmi connected TV. No external equipment.
Various observations.
Thank you for keeping us in the loop, @joebios01.
It seems that this issue may need an in-depth investigation. That being said, would you be so kind as to provide us with the following information:
Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
Sincerely,
Janadee
I'm trying to be civil here, but this information was provided previously! Dont you folks talk to each other? Dont folks you have an issue tracking system? 😳🙄😤
Thank you for this information, @joebios01.
Rest assured, we have already collected and forwarded these details to the appropriate team for investigation.
Let us know if you have other concerns or inquiries.
Regards
Janadee
We would like to have some clarifications on the details you have provided. We have sent you a PM here at the Roku Community. Please see the message by clicking through the "messages" option above the page.
We're hoping for your active response.
Thanks,
Janadee
Is there a solution to the sound issue?
Hi @Jfra,
Thanks for joining us here in the Roku Community!
We appreciate you sharing your experience with this issue. We just wanted to know for how long and when you started seeing this. Have you tried any troubleshooting and what didn't apply?
If you can still replicate this, could you share with us a video on the issue you're seeing?
Keep us posted!
Thanks,
Rey