Channels & viewing

[VectorHasting]

I just started having this problem.

I did this exact procedure (removed the app, restarted Roku, reinstalled app)

I get the error "Network Error! Please check your internet connection"

My subscription is directly through Sling.

Other Roku apps work fine.

Sling works on my phone.

Roku > Settings > Network > Check Connection says everything was successful.

I checked for Roku software updates and am up to date.

Roku Model: 3920X - Roku Premiere

software version 12.5.5 build 4174-91

Please help

[RokuTakashi · Accepted solution]

Hi, @VectorHasting 

Thanks for posting, and welcome to the Roku Community.

Channel playback issues occasionally occur, but by following the steps below, you can resolve them with ease.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

You can also check for additional troubleshooting provided by our support page here: How to resolve a channel playback issue

If the issue persists, we would recommend reporting this issue to the channel support team for additional assistance. Most of the channels on Roku are managed directly by the channel providers themselves.

Thanks,
Kash