Channels & viewing

[wforehand]

I subscribe to BritBox through Roku. My subscription is paid and up-to-date. I can watch the station on my other TV's but not the TCL in my bedroom. Everytime I try to open the station it asks me to log in or start a free trial. I have restarted the TV. I have reset the wifi connection, I made sure the TV was one of the connected devices. What is going on? How can I fix this?

[renojim]

The first thing to check is whether all of your Roku devices are linked to the same Roku account.  Check the email address that's displayed on each one under Settings->System->About.  Subscriptions through Roku are linked to the Roku account, so if the bedroom TV is linked to a different account you won't have access to the subscription.  After that, there's two possible ways to access BritBox - through their standalone app and through "The Roku Channel".  They aren't equivalent and if you search for "britbox" in the "Streaming Store" you'll see both of them - one of them has "on RokuChannel" on the icon and one doesn't.  You may be using one on the working TVs and the other on the bedroom TV.