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shore500
Level 8
3 weeks ago

Because you watched can't be changed

The feature of "because you watched" can not be reset or turned off. I don't want people and guests seeing what I watched. However, this feature can't be reset. Roku will will then suggest other types of movies it thinks are related. People think I'm a freak or ideologically bereft. I'm going to erase my account and go to a firestick where they do not have such an inane feature. Roku refuses to fix this problem.

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3 REPLIES 3
RokuKariza-D
Community Moderator
Community Moderator
3 weeks ago

Re: Because you watched can't be changed

Hi @shore500 

Thanks for reaching out here in the Community!

Could you tell us more about your concern? What channel you're experiencing the issue with? A photo of it would be helpful as well. We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Heafust
Level 7
3 weeks ago

Re: Because you watched can't be changed

@RokuKariza-D It's everyone's number one concern, and regarding the official "the Roku channel" app!. There is no way to remove suggestions based on "Because you watched". ...Please do a search for that phrase in this forum, and you will see how many people are upset about it. Deleting and reinstalling the app does NOT reset the suggestions either. .., →→Basically we need a way to clear all watching history within the official "the Roku channel app"....    As others have mentioned, it happens that sometimes what was watched was by accident, sensitive, mature, or controversial, and embarrassing that it was watched. Whatever the reason, there NEEDS to be a way to delete the history.. PLEASE ESCALATE THIS PROBLEM to the highest management you can. Again, if you look at your own forum at how many people are frustrated with this, the topic is obviously a high concern by a large number of your users.

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RokuDanny-R
Roku Employee
Roku Employee
3 weeks ago

Re: Because you watched can't be changed

Greetings @Heafust 

Welcome to the Roku Community and thanks for posting regarding your experience with The Roku Channel.

Can you please provide more information about the issue you are seeing? Can you provide a screenshot of within The Roku Channel so we can better understand what the issue is? When you select content within this section, can you press the * button and have the ability to remove that content?

Please keep us posted with the above information and we will be able to investigate further. We look forward to hearing your response.


Thanks,
Danny

Danny R.
Roku Community Moderator
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