Channels & viewing

[ceidem]

I'm not happy with the Sling service and I have since cancelled my subscription with them. I was unable to get any sort of support and I refuse to pay for a service they won't fix or even acknowledge. I appreciate that Roku is responding, but it seems that the Sling app programmers can't be bothered to fix what really looks like a bad version of their app. Thank you for at least "answering the phone."

[rhythm1]

A new Sling app version and still Sling failed to load!

Sling Version 8.73.1.8458 May 17, 2023

Issue report tracker

Model: 3810X - Roku Streaming Stick+

Serial number: YH00CC944507 (21503C944507)

Software version: 12.0.0 build 4184-50

GC version: 9.2.113

Timestamp: 2023-05-18T10:32:56Z

Please use issue ID 07-197-912 to report the current issue.

[RokuMary-F]

Hi @rhythm1,

Thanks for following up.

We appreciate your patience and understanding regarding what you are experiencing when playing content on Sling TV.

Rest assured that we have forwarded your valuable details to the respective Roku team. Don't hesitate to let us know if you have any questions or additional feedback.

Please let us know if there are other related issues that we can further take a look at.


Best regards,
Mary

[Leerupert89]

I also have this same issue. Will not get past the spinning orange circle. 

model: 3951X

Serial: X01600810FMG

Software: 12.0.0 Build 4184-CR

APP Version: 8.73

Build: 8458

[RokuArjiemar]

Hi there @Leerupert89,
Welcome to the Roku Community and thanks for posting regarding the issue you are seeing with the Sling TV channel.
Please be aware that I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.
Your patience and understanding in the meantime is much appreciated.

Thanks,

Arjiemar

[RokuDanny-R · Accepted solution]

Hi Community users,

Thanks for your patience while we worked with the channel partner to investigate the issue.

At this time, we believe this issue has been resolved. If you are still experiencing an issue, we would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for updates. 

After checking for an update, let us know if you are still experiencing a channel playback issue.

We look forward to hearing back from you.

Thanks,
Danny

[rhythm1]

Sling app still does not load.

Sling Version 8.75 Build 8858

Issue report tracker

Model: 3810X - Roku Streaming Stick+ Serial number: YH00CC944507 (21503C944507) Software version: 12.0.0 build 4184-50

GC version: 9.3.42

Timestamp: 2023-05-31T00:35:30Z

Please use issue ID 07-216-035 to report the current issue.

[rhythm1]

Sling app still does not work. 

Sling Version 8.75 Build 8858

Issue report tracker

Model: 3810X - Roku Streaming Stick+

Serial number: YH00AN656630 (C1395A656630)

Software version: 12.0.0 build 4184-50

GC version: 9.2.113

Timestamp: 2023-05-31T00:56:05Z

Please use issue ID 30-216-056 to report the current issue.

[RokuCarly]

Hi @rhythm1.

Thank you for keeping us posted here at the Roku Community.

Rest assured that we passed along your details to the appropriate Roku team to further investigate on this. Once more information is available, we will make sure to update the Community. 

In the meantime, your patience and understanding is much appreciated.

All the best,

Carly

[Happycatt4]

It’s been 8 frustrating days doing everything to resolve the issue with Sling not working. Works on laptop and iPad.

3 Roku devices:

Model 3810X

Serial: YH0062484132

software version: 12.0.0 build 4184-50

Device ID - C13946484132

Model 3800x

Serial: YF002T715759

software version: 12.0.0 build 4186-55

Device ID - CT37C2715759

Model 4660X

Serial: YJ0034202747

software version: 12.0.0 build 4184-46

Device ID - CK3823202747

PLEASE PLEASE HELP