Hi, @Stelynn11
Thanks for posting, and welcome to the Roku Community.
We appreciate you for reaching out for assistance regarding a concern that you have, and we'd like to get specific details so we can provide assistance and resolution to address the issue. Can you please provide the information below:
- What specific Roku device you are having issues with?
- Is this happening to a specific channel? If so, what channel is it?
- Could you please describe the behavior of the issue and how it can be replicated?
- What troubleshooting steps have you attempted so far?
We would appreciate any further details you can provide regarding the issue, as this will enable us to gain a better understanding and offer more effective assistance. Thank you for your cooperation.
Best wishes,
Kash
Takashi O.
Roku Community Moderator
