Channels & viewing

[RokuTakashi]

Hi, @Munasm 

Thanks for posting, and welcome to the Roku Community.

We understand your concern with the Spectrum app not working as expected including other apps, and we appreciate the efforts you have taken in an attempt to address the issue. For this matter, our team would like to gather more details so we can understand the issue better.

• What specific Roku device/s are affected by the issue?
• Is this happening only with the Spectrum app, or are other applications affected?
• What specific behavior does the issue show?
• When did the issue start? Was this after a software update?

With more details referring to the issue, our team will be able to assist you further.

Best wishes,
Kash

[jason0331]

I noticed this issue today with my two Roku 4K's - when attempting to play the Spectrum TV app, I receive an error/unable to play message. However, my other, older Roku models are still playing the Spectrum TV app without issue.

I've attempted a reset of the 4K Roku's, uninstalled and reinstalled the app, powered them down, etc. Nothing appears to work. 

[RokuRiamie-D]

Hi @jason0331,

Thanks for your first post in the Roku Community!

We appreciate you letting us know that you are unable to stream the Spectrum app on your Roku Streaming device and are getting an error message saying, "Unable to play." We would be more than willing to resolve this for you.

Since it works with your other Roku device, we suggest you try the following troubleshooting steps below:

Reset the network settings of your device

1. Press Home on your Roku remote 
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

Please let us know if the issue persists, we would be more than willing to assist.

Regards,
Riamie