Forum Discussion

SpectrumUser123's avatar
SpectrumUser123
Newbie
2 years ago
Solved

Roku devices will not stream Spectrum app

All four of my roku devices will not stream the Spectrum app. I was on with tech support earlier today and they said the problem was with ISP and I needed to reboot my modem and router. Did that and no help. I then contacted Spectrum and they said it was a problem with Roku. So, is this a known problem?

app subscription
  • RokuTakashi's avatar
    RokuTakashi
    9 months ago

    Hi, T4P 

    Welcome to the Roku Community.

    We understand your concern regarding the issue with the Spectrum app that will not stream on your Roku device, and we'll provide you with a troubleshooting step that you can perform to resolve the issue. Kindly follow the instructions below.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.
     
    For more information, you can contact them at Spectrum Official Site

     

    We hope you find this information useful. 

    Best wishes,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    9 months ago

    Hi, Slo529 

    Welcome to the Roku Community.

    We appreciate you for sharing with us your concern with the Spectrum app. The RLP-999 error on Spectrum's TV app for Roku devices usually indicates a network connection issue. The app authenticates through the modem and in most cases, restarting the modem resolves most errors.

    If the issue persists, we would recommend reaching out to Spectrum's Support.

    We hope this will be sorted out soon.

    Thanks,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    9 months ago

    Hi, Soundbar 

    Welcome to the Roku Community.

    Thanks for letting us know about the issue you've experienced with the screen mirroring feature and the Spectrum app. we're here to assist you in addressing the issues. 

    We would recommend performing a system restart and try to perform the screen mirroring once again to see any improvements. To do this, follow the instructions below:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    In addition, if you are having issues with the Spectrum app not streaming on your Roku device, you can reach out to the channel provider directly and inquire further for assistance since they can provide you with a workaround or create an update to resolve the issue. For more information, you can visit Spectrum Customer Service

    We hope you find this information helpful, and let us know if there's anything we can do to assist you further.

    Best wishes,
    Kash

32 Replies

  • RokuElmer-H's avatar
    RokuElmer-H
    Community Moderator
    2 years ago

    Hi, SpectrumUser123!

    Welcome and thank you for reporting this issue here on the Roku Community!

    We have noticed that you mentioned encountering an issue with your Spectrum app in your post. No need to worry, we are here to help you out with this matter. To begin, we need to have a better understanding of this issue so that we can properly assess it. Kindly provide us with the following information listed below:

    • Could you please let us know which version of Spectrum TV you are currently using? To check Press Home > Settings > System > About.
    • Have you encountered an error message when attempting to access the channel?
    • You mentioned that you have already contacted Spectrum. What steps have you taken with them?

    Meanwhile, you could try performing these troubleshooting steps.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Power. If you do not see a Power submenu, skip to the next step> Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    Let us know if this step will help, and once we have gathered the necessary information, it will be greatly helpful in assessing the issue accurately.

    We will be waiting for your response.

    Thanks,
    Elmer

    • ScottyDog's avatar
      ScottyDog
      Newbie
      2 years ago

      I've done all you've suggested. Only local channels (if you subscribe) can be viewed. I've checked all three (3) ROKUs I use. The problems started a few months ago with fuzzy picture on all channels, I'd clear up the issue with a forced app update. Then 2 weeks ago, all the higher channels stopped working and now all channels less the local channels time out and blue screen.

      • Anonymous's avatar
        Anonymous
        2 years ago

        ScottyDog 

        The only app ROKU is directly responsible for is the ROKU channel. I'd suggest contacting spectrum.

    • Stanleyr's avatar
      Stanleyr
      Newbie
      2 years ago

      So when all these recommendations are attempted and none of them fix the problem, what can be done?  Is Roku the wrong device if trying to stream the Spectrum app?

    • Bgamende's avatar
      Bgamende
      Newbie
      2 years ago

      I now have this same issue starting today. I've done all steps listed here several times throughout today. Still no Spectrum app available on any roku tvs. App is available on my phone using same router though. Now what?

      • HawkSt's avatar
        HawkSt
        Newbie
        12 months ago

        I have the same issue with my 3 Roku devices. It started today. I have tried all suggestions in the threads and noe of them solve the problem. Spectrum says it is a Roku issue?

  • KGH1's avatar
    KGH1
    Reel Rookie
    10 months ago

    Hi, I am having the same issue with the Spectrum app icon not showing. It does work if I do a search for Spectrum although all I can do is start the app. There is no way to uninstall/reinstall or update the app.

    Thanks

  • T4P's avatar
    T4P
    Newbie
    9 months ago

    Has anyone gotten the roku spectrum app to work yet. Ive been trying for days and nothing

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      9 months ago

      Hi, T4P 

      Welcome to the Roku Community.

      We understand your concern regarding the issue with the Spectrum app that will not stream on your Roku device, and we'll provide you with a troubleshooting step that you can perform to resolve the issue. Kindly follow the instructions below.

      1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
      2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
      3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
      4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
      If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.
       
      For more information, you can contact them at Spectrum Official Site

       

      We hope you find this information useful. 

      Best wishes,
      Kash

      • Slo529's avatar
        Slo529
        Reel Rookie
        9 months ago

        Thanks for all your help. I have 4 Roku tv’s and spectrum works on 2 and does not work on 2. I’ve tried all of the suggestions and still no luck. I get reference code RLP-999. This is the only streaming channel that isn’t working (Netflix, Prime, Apple etc all ok)
        I had a spectrum technician at my home today and they said there is nothing they can do. 

        I do have a complaint regarding the channel app with spectrum and they say it will be resolved (?) by Dec. 7. 
        any additional thoughts?

        thanks so much for your time and help. 

    • JWS9518's avatar
      JWS9518
      Roku Guru
      9 months ago

      Make sure you check with Spectrum customer support to check that your account is set up with the ability to stream with the app, with appropriate account name, pw, email and appropriate things set up on their end.  Might also have them try to refresh your account remotely.

      Also, you can try uninstalling the Spectrum app, system restart your Roku or power off for 30 to 60 seconds and then try reinstalling and setting up the app again. 

       

      Is it only Roku it is not working? Can you log into the app with a phone or your computer via the web?

      Keep in mind that Spectrum is still working out some of the kinks of its streaming service and if they are giving a date of resolution, it may be a regional/local issue you are having that they are working on.  I know, especially early on this year and last, that a lot of those similar issues popped up here as they expanded their services before they expanded their capability, creating some issues.

      • Slo529's avatar
        Slo529
        Reel Rookie
        9 months ago

        Thank you. I have done all of the suggested fixes on my own and with a technician at my apartment. They hale checked my account and performed “fixes remotely” and all other streaming channels, using a Roku, are working. Two televisions using a Roku have spectrum working and two do not.   The spectrum app works using my phone/ipad. For the moment I can mirror using my iPad. 
        thanks again. 

    • JWS9518's avatar
      JWS9518
      Roku Guru
      9 months ago

      Make sure you check with Spectrum customer support to check that your account is set up with the ability to stream with the app, with appropriate account name, pw, email and appropriate things set up on their end.  Might also have them try to refresh your account remotely.

      Also, you can try uninstalling the Spectrum app, system restart your Roku or power off for 30 to 60 seconds and then try reinstalling and setting up the app again. 

      Is it only Roku it is not working? Can you log into the app with a phone or your computer via the web?

  • Soundbar's avatar
    Soundbar
    Newbie
    9 months ago

    My screen mirror feature as well as Spectrum app will no longer work on the Roku ultras,  I also have a Roku soundbar.  The soundbar works with mirroring and the spectrum app.  I’m not sure why.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      9 months ago

      Hi, Soundbar 

      Welcome to the Roku Community.

      Thanks for letting us know about the issue you've experienced with the screen mirroring feature and the Spectrum app. we're here to assist you in addressing the issues. 

      We would recommend performing a system restart and try to perform the screen mirroring once again to see any improvements. To do this, follow the instructions below:

      1. Press Home on your Roku remote.
      2. Scroll and select Settings.
      3. Select System.
      4. Select Power. If you do not see a Power submenu, skip to the next step.
      5. Select System restart.

      In addition, if you are having issues with the Spectrum app not streaming on your Roku device, you can reach out to the channel provider directly and inquire further for assistance since they can provide you with a workaround or create an update to resolve the issue. For more information, you can visit Spectrum Customer Service

      We hope you find this information helpful, and let us know if there's anything we can do to assist you further.

      Best wishes,
      Kash