I have both a ROKU 3 and a ROKU Express in my home, connected to two different TVs. They are connected to the same router and then to my ISP (T-mobile Wireless WiFi). I have been using ROKU for quite a while, but two nights ago the vast majority of sub channels on the ROKU LIVE TV main channel just disappeared.
The ROKU Express is
Model: 3930X
SN: X00400YK6Y29 - Note: This is different from the number printed on the device, which is S00831AK6Y29
Device ID: S00831AK6Y29
Software version 11.5.0 Build 4312-AE
The ROKU 3 is
Model: 4200X
SN: 1GS3A4087103
Software Version 11.5.0 Build 4312-04
No Device ID displayed on the “About” screen
I was watching Modern Marvels at about 7PM on Feb 7th, when the screen served by the ROKU Express just went black. I waited a few minutes to see if it was a network connection, and then tried to change channels to another sub-channel on ROKU Live. Nothing. The channel guide worked and showed the channels, but I only saw a black or dark blue screen with the Channel info at the bottom of the screen. The remotes work fine and there was no power outage.
I tried some other main ROKU channels besides ROKU Live and some seemed to work, while others did not. I checked my router and ISP modem, but they were all normal, and even streaming content to my wife's phone. I went to the TV with the ROKU 3, and it was exactly the same as the ROKU express - some main ROKU channels worked, but most of the sub-channels on ROKU Live TV were dark. I also checked my separate Netflix and Amazon Prime streaming apps, which go directly to the main TV, and they were working fine.
I rebooted the ROKU device to see it that helped. Nothing changed. I then checked my ROKU account to see if anything had changed. I found that my credit card number needed to be updated, but I don't have any pay accounts on ROKU, so that should not have been a problem. I updated all the ROKU software on both devices, and Modern Marvels came back to life, as well as a few of the lower numbered sub-channels on ROKU Live, but the vast majority were still gone.
Today, after reading this thread, I deleted the Live TV on ROKU channel, restarted both ROKU devices, and re-installed it. I now have the following subchannels on Live TV: 116, 120. 123, 126, 129, 135, 138, 164, 142, 147, 281, 289, 293, 321, 332, 358, 386, 455, 469, 470, 1101, and 1103. All the rest are dark when selected from the Channel Guide.
This situation has not changed in 2 days, and I am starting to wonder whether there is something that I need to change in my subscription that I don't know about. Can anyone tell me what is going on with ROKU Live TV? Do I need to do something?
