Channels & viewing

[shannduin]

On my Netflix channel *only*, video playback adds a weird, washed out pinkish tinge to all the video elements. 

This doesn't happen on any other channel. It also happens on the Netflix app on my Chromecast with Google TV (the issue happens both in the native Netflix Roku channel *and* in the connected Chromecast with Google TV) 

I tried the following:

• Hard reboot the TV (power, unplug, wait a minute)
• Software restart the TV
• Software restart the Netflix channel
• Force the Chromecast to only play in HDR and in SDR

I'm not really sure what to do now as the issue still persist. 

[RokuCarly · Accepted solution]

Hi @shannduin 

A warm welcome here at the Roku Community!

We highly suggest you directly contact the Netflix app customer support regarding this concern because many channels/apps on Roku are created, provided and maintained by the channel services/providers themselves. There's likely an issue within that specific channel that needs to be addressed with an update from them. You can contact Netflix Support here.

If there's anything else we can be of assistance, let us know and we'd be more than happy to assist you with anything.

All the best,
Carly

[shannduin]

So yes, that's what I did initially and they said to contact the OS or device manufacturer. It seems to be related to Dolby Vision (which might be out of scope for Roku and might be a hardware manufacturer issue) - playing a Netflix show that doesn't have HDR or Dolby Vision results in a normal picture with no colour issues.