Channels & viewing

[Rolled_gold78]

Roku TV, model 75R6A5R, SW 12.5.55 build 4174. Netflix stuck loading 24%
* All other apps= fine
* Netflix on other Roku TV's= fine
* Cleared cache
*Unplugged
*Rebooted modem
*Uninstall/reinstall app
* Logged out
* Home button 5x code
* Tried Netflix Konami code
Anyone else having this issue? Know of a solution I haven't tried?
Thanks in advance.

[RokuERey]

Hi @Rolled_gold78,

Welcome to the Roku Community!

Thanks for letting us know about the playback issue you're having with the Netflix channel and for trying out some troubleshooting steps. If this is happening with all the content you're accessing, you could try connecting your Roku TV to a different network, like a mobile hotspot, to see if that makes a difference.

Let us know how things turn out.

Regards,
Rey

[makaiguy]

@Rolled_gold78 -

When reinstalling Netflix, did you restart** your Roku to clear its memory cache after uninstalling but BEFORE reinstalling the channel?  Without the restart you may not get a clean reinstall.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.