Channels & viewing

[ptk1]

Thank you for reporting.  Yes, what you described is exactly the problem.

@TSD17 

[RoyCru]

Ser# X01000DD347PKEL5

Model 4801RW ROKU ULTRA

Device ID. SODD347PKRK5

Software 14.0.4

Channel build 15.0.  12221-DE

TRACKER   ID K5-467-329

Still can not sign in to Apple tv app on Roku Ultra

[RokuTakashi]

Hi, @TSD17 @RoyCru 

Thanks for posting here in the Roku Community.

We appreciate you for sharing with us the issue you have experienced with the Apple TV app as discussed in this thread. Please be informed we've notified our team of all of the information that you have provided. 

While our team is working on this matter, we greatly appreciate your patience and understanding.

In addition, we will keep you updated once more information has been made available.

Best wishes,
Kash

[Gum]

I have tried all of the suggestions I bought a new ultra LT and I’m having the same problems, will not work with Apple. I use Comcast high-speed Internet. I have other Roku devices and they all work with apple

[RokuRiamie-D]

Hi @Gum,

Thanks for posting in the Roku Community!

We are aware of the issue, and our Roku-appropriate team is already working on it. However, to further investigate, we would like to have the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the Apple TV app and press the start (*) button of the Roku remote)

Thank you for your understanding. We look forward to your response.

Cheers,
Riamie

[RokuArjiemar · Accepted solution]

Hello Community Users!

Great news! We've discovered a solution to the issue where Apple TV takes too long to load and has trouble logging in. A big thank you to everyone who brought this to our attention. We appreciate your help!

Solution: Perform a System restart

Follow these steps:

1. Press Home on your Roku remote 
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

In either case, your Roku device will complete a system restart and hopefully return to regular operation after a moment.

For detailed instructions, visit the official Roku Support article: How to system restart or factory reset your Roku streaming device | Official Roku Support

If the problem continues after a system restart, please start a new thread in the community and send me a private message (PM) for further help.

This discussion will be closed as the issue is resolved. Thank you for your patience!

The Roku Community Team