Been monitoring this issue for like 6 months now, seeing as I'm having the same problem as everyone else here. I gave up expecting a fix a while ago, what I am watching with fascination is this Roku Community representative who keeps responding to each person one by one asking them if they took out the cartridge and blew on it or if their router is obstructed by a table. Roku Person Paid To Help Customers, what's the magic number of people with the same exact issue happening the same exact way where you stop asking them individually if they have contacted Netflix because maybe it's them? Literally 50+ people are describing their Roku TV freezing — AT EXACTLY 24%!!! — and you're telling each customer basically drive over to Netflix and stand in the lobby hoping to bump into someone who can explain the issue.
Roku Person: I'm not going to track down all the product numbers, I'm not going to send you photos of my TV screen. See every post over these 3 pages? That's the problem I have. Big group of us with Roku TVs that can't get past 24% on Netflix. The 10-15 minute chunks you are using to respond to each one of US like WE are morons, how about use it to dig in to how it's possible that a tech company can't manufacture a television in the year 2025 that is capable of loading a television show.
