I bought this tv back in November & I can not get Apple TV app to load. It just constantly spins like it’s trying to load. I have done all trouble shooting, even called Apple & Roku with no help; pretty much just blaming the other company. I even did a factory reset on tv. Every other app workings perfectly. Please help 😅
We're glad you're here, @Luckii!
Thanks for getting in touch! We get that you're having some trouble streaming the Apple TV app, and we'd love to dive deeper into your concern.
To help us investigate, could you share this info below?
We’re here to support you, so please reply with the details above so we can assist you further!
The Roku Community Team
Device model- 6Series-55
Serial number- X01900K2UVHX
device ID- S1FNH472UVHX
Tracker id- HX-090-445
App build- Version 15.1 • build 42
Thank you for your response @Luckii.
We appreciate you for providing your device details. We would like to investigate the issue further. In the meantime, we recommend you try the following:
Highlight the app > Press the star (*) button on your Roku remote > Check for updates
Check your network connection:
Select Settings > System > Advanced system settings > Network connection reset > Reset connection.
Restart your Roku device:
Select Settings > System > Power. If you do not see a Power submenu, skip to the next step > System restart.
For more details, please visit our Roku Support article: Issues playing shows and movies on your Roku device.
I have tried all these & still nothing.
We appreciate you for trying the troubleshooting steps process that we have suggested, @Luckii.
We will coordinate with our Roku team for review. Please provide the software version of your Roku TV and a photo of the TV screen that displays the issue you are experiencing.
How do I insert an image in a post?
We will wait for your reply.
Cheers,
The Roku Community Team
https://photos.app.goo.gl/QRNJHhu4cR3aGCVd8
Software version is 14.1
Thank you for providing the requested details precisely @Luckii.
We have forwarded your information to our Roku team for further investigation. We will update you as soon as we have more information about this issue.
Your patience would be appreciated as we work on this matter. Thank you for your cooperation.
Best,
The Roku Community Team
Hi @Luckii,
Greetings from the Roku Community!
Update: Our Roku team would like you to try again uninstalling the Apple TV app and resintall it again. If the issue continues, take a Network connection test by following the steps below:
For reference, please visit our Roku support article: How to check the connection to your home network and the internet.
We will wait for your update.
Cheers,
Roku Community Team
https://photos.app.goo.gl/wtRDMY2wgcBUUSyg6
Even after deleting & reinstalling it still is not working.